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Online Sales Administrator & Ecommerce

Marketing & Sales

With my eagerness for sales and the knowledge that I have acquired during my eleven years in the Industry, I will prove to be valuable to your organization.  In fact, the combination of my sales insight, selling skills and customer service skills has given me the ability to exceed sales coordination expectations.  While working at Billabong and Vissla, I was actively involved in logistics, customer service, sales strategic planning, implementation and buying for all the seasons. 
 Although my enclosed resume is practical in nature, it cannot convey the full level of my eagerness to undertake a new challenge. I would like to continue my successful growth in the field of customer service and sales. You will find that I am a rapid learner with a great deal of excitement and enthusiasm in all my endeavors. I know I will make a positive contribution to Yea Nice and look forward to discussing my capabilities in more detail.
Sincerely, 
Josh Guillen 


LEGRO Coffee company – wholefoods market – AMAZON thornton, co
Online Sales Administrator & Ecommerce, 2018 to Present
	
   •    Daily fulfillment of ALLEGRO/JAVADI/STARKEY ecommerce orders. 
   •    Ensures accuracy and timeliness of eStore orders and Amazon POs.
   •    Manages inventory and supplies to fulfill estore, and reviews movement to update pars as needed
   •    Tracks estore for accuracy and reports on same
   •    Respond to all customer feedback and complaints. Maintain reporting for same.
   •    Track reviews on Amazon and respond appropriately.
   •    Update products/product attributes in Shopify/Open Cart
   •    Help to ensure day-to-day compliance to pass annual PCI audit
   •    Use of eCommerce systems: OpenCart and/or Shopify to process and fulfill ecommerce orders?   •    Sales Administration: specifically reporting and planning?   •    Inventory management: conducting inventory counts and maintaining accurate inventory to ensure 
        No disruption of fulfillment for ecommerce            

ALEGRO Coffee company – wholefoods market – AMAZON thornton, co
Equipment Coordinator, 2016 to 2018
	
	•	Issuing PO’S for equipment & parts for Wholefoods & wholesale accounts.
	•	I track loaned equipment & monitored the depreciation of the loaned equipment.
	•	Inventory management of parts in support of loaned & sold equipment, including price adjustments in database.
	•	Perform asset maintenance between events and at year-end inventory.  Maintenance includes software updates, defaulting, troubleshooting, and facilitation repairs and replacements
	•	Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including World Wide Business Standards.
	•	Set up and manage paper or electric filing systems, recording information, updating paperwork, or maintaining documents, such as field tickets, maintenance record and delivery sheets.
	•	Shipping out Java Di on-line packages and along with other UPS packages.

•	Write weekly and monthly global transportation reports.
•	Produce bills of lading and update shipment status information.
•	Monitor shipments to guarantee on-time delivery.
•	Finish all necessary customs documents and other paperwork.
•	Exhibit strategic leadership and foresight in support of long-range sales growth

Logistics Coordinator/ Customer Service Rep

Josh Guillen is an Online Sales Administrator & Ecommerce at Allegro Coffee - Wholefoods Market - Amazon in Mission Viejo, CA.

Josh Guillen

Josh Guillen

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Santa Ana College