Bike

Golf

Creative Agencies

Fashion

Fishing

Lifestyle

Moto & Powersports

Music

Outdoor

Skate

Snow

Streetwear

Surf

Tech

Health & Fitness

Snowboarding

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Oversaw Customer Service Department
Main POC for Reps and all In House Accounts
Worked with Buyers regarding new product, orders, merchandising and payment
collections
Point of contact for all Custom/Corporate orders
QC all new incoming product.
Warehouse and Shipping: (Full cycle) from receiving new product, managing inventory levels and Shipping (wholesale and direct customers).
Research Cities and Retailers to identify what stores to would fit our brand.
Handled all Customer Complaints, Warranty Issues and Customer Questions
Accomplishments:
Brought on 15 new Retailers
Researched and implemented new online tools/systems to help grow the business
(CRM, Website plugins, and organizational tools)
Worked with buyers to strategize large orders/future planning
*Caught a major manufacturing error before thousand's of units were shipped to retailers.

Customer Service & Sales Specialist 

Responsibilities:
Full lifecycle recruiting
Sourcing for Candidates
Screening and Qualifying potential candidates
1 Client Submission Daily
60 + calls per day
Interview Prep and Debrief
Accomplishments:
Top 5 (team of 12) year to date in Client Submissions
Top 3 (team of 12) year to date call volume
Hit and Surpassed Client Submission Quotas


Recruiter

Responsibilities:
Prospecting own Leads
Set / Give Presentations to Business Owners: Primarily Plastic Surgeons,
Ophthalmologists, Neuro Surgeons, and Dentists
Oversee: Maryland, Virginia, Utah, Arizona, and Southern California
Manage and Upsell Current Clients
Manage/ Train Account Executives on Team
Hit monthly Sales Quota
Accomplishments:
Part of a two man team that Started and Grew the Medical Vertical from 0 Clients to
150+ Currently
Represented Roya.com at Trade Shows
Hit and Surpassed sales quota

Territory Manager

Responsibilities:
Prospecting new Clients
60-100 qualified cold calls daily
Set 2 presentations daily with Practice/Business Owners
Prepare and Give 30 Minute presentations daily
Manage and Upsell current clients
Oversee: Manhattan, Northern Virginia, and South Florida
Accomplishments:
Promoted from Account Executive to Territory manager in 4 months
Consistently closing deals by month two
Apart of the team that is responsible for over 50 percent of the company's revenue


Territory Manager 

Responsibilities:
Styling Customers
Create and maintain customer relationships
Opening and Closing Duties
Signing up new customers for rewards program
Accomplishments: 
Ranked top 5 in sales out of 30 sales people YTD
Sold over 1 million in shoes in two years
Gained national recognition for a customer connection campaign

Sales Associate

Responsibilities:
Receiving and preparing customer orders for shipment
Ensure Orders are filled accurately before shipment
Worked with obsolete inventory to gather usable parts for future repairs

Distribution Specialist 

Responsibilities:
Taking and processing orders
Checking in on Retailers
Researching and obtaining new leads
Organization of files through excel
Created new marketing strategies
Repairs on Sunglasses sent back 
Accomplishments:
Researched and Found an online wholesaler to get rid of back stocked/slow moving inventory to help make room for the next seasons new product. 

Sales and Marketing Intern

Responsibilities:
Gave 1 hour in house sales presentations
Generated leads and set appointments
Accomplishments:
Ranked #3 Sales person in the state out of 320 sales reps for two consecutive months
Sold 44 out of 46 in house presentations
Earned Four promotions in four months 
Sold over $10,000.00 of merchandise in 10 days
Independently created clientele
Gained time management and scheduling skills
One on One Presentations 

Senior Advisor Sales Rep

Jorden Mayes is a Customer Service & Sales Specialist at The James Brand in Encinitas, CA.

Jorden Mayes

Jorden Mayes

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