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Lead Medical Support Assistant, Trainer

Administration & Clerical

Motivated MBA with a versatile skill set in corporate training, project management and customer service experience. Proven track record creating efficiencies with internal processes and customer relationship management. Recipient of multiple awards and recognition for exceptional customer and team services. Highly effective analytical, technical and problem solving skills. Ability to lead teams and juggle multiple projects ensuring they conclude on time and within budget. Willing to relocate.

Manage a team of 35 medical support assistants within Primary Care and Mental Health clinics, effectively increasing performance and customer satisfaction. Responsibilities include:
•Corporate training: design, develop and deliver multiple internal training programs, both live and virtual; develop and manage tracking and reporting on training progress.
•Project management: managed and participated in a Leadership Effectiveness and Accountability Development (LEAD) Program to develop mentorship, learning and leadership skills for employees. The LEAD project was estimated at $100,000 to renew outdoor seating arrangements and products, such as garbage receptacles and ash urns for a more uniform, professional appearance.
•Working toward certification as a Six Sigma Black Belt (currently Six Sigma Green Belt) to improve understanding of process and product quality assurance.


Jordan Poe is a Lead Medical Support Assistant, Trainer at Department of Veterans Affairs, US Government in Gray, TN.

Jordan Poe

Jordan Poe

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