Jonathan Wong

Managed daily operations, supported and worked with the management to motivate growth and progress against strategic objectives to reduce shrinkage. Acquired new accounts, improving annual revenue, traced inventory, ordered merchandise, reconciled cash and receipts, authorized returns or exchanges and made bank deposits. Supervised over 10 employees , directed sales actions, trained sales staff and evaluated performance and results. ? Analyzed customer needs, volume potential, discounts, price ranges, planned sales campaigns and determined where and how the products had to be displayed within the store.

Developed, maintained excellent customer relationships and offered exceptional customer service increasing customers' satisfaction and loyalty, which resulted top salesman for the chain of seven stores, four years in a row. ? Assisted clients to find items, informed about products' characteristics, compared different models, described purchase terms and conditions, informed about warranties and recommended one product or another according to needs. Supervised and evaluated cashiers and sales associates performance, while in charge of customer complaints. ? Dealt with payments using credit card machines, cash register, returns or exchange requests and totalized sales on daily basis. ? Organized Scouting Night for Boy Scouts troops. Covered a topic that the scouts picked, introduced new products, gave additional incentive to purchase, and held a raffle, which was donated by vendors.

Supervised over 12 employees, while incorporating promotional and media campaign objectives. ? Zero loss of rental fleet throughout the whole season 2009 - 2011, only recipient for award in 2009 out of seven stores. ? Designed and implemented a complete training program and organization development method for the company. ? Consulted with clients to know their expectations, negotiated fees, prepared documents required for each sale and worked under budget limitations. ? Operated Winterstagger, Grindrite machines, and Masterfit University certified.