Johnathon Henley

- Assist in customer service for internal and external customers - Perform accurate quarterly inventory counts - Accountable for all shipping procedures to ensure customer satisfaction

- Responsible for fulfilling all e-commerce orders - Managed customer support via email, sms, and stamped - Accountable for building brand loyalty by communicating directly with customers

- Maintained a positive work environment for customers and employees - Responsible for overseeing in-store and online inventory - Managed support team directly to ensure the highest level of customer satisfaction

- Involved with support team to help customers needs via email and phone call - Responsible fulfilling cash wrap and POS procedures for the day - Accountable for processing and shipping all eCommerce orders

(seasonal part time) - Elected All-Star of the Month my first month back - Trained and supervised new hires - Transferred and processed daily shipments - Supervised the floor whenever requested

(seasonal part time) - Helped the store during the peak holiday season - Provided excellent customer service to every person who walked into the store - Provided product knowledge on all products in store as well as online - Assisted in shipment and processing procedures

- Assisted the Roxy and Quiksilver departments in creating catalogs displaying products we carried (worked with USMC) - Gave up to date reports on current products that we carried, as well as reports on upcoming seasons - Helped the Roxy M&D department with future season products - Gave a weekly comparative analysis to help leverage the company in sales

(Seasonal Part-time) - Spoke with customers face to face to assist their needs/wants when it came to the products we carried - Became All-Star of the month (decided by vote from DM, Store Manager, and my other colleagues) - Projected a positive atmosphere for the employees and all the customers who walked into the store - Assisted in visual merchandising

(Seasonal Part-time) - Assisted customers and promoted strong customer relations - Responsible for meeting daily sales quota set by manager - Received "Rookie of the Summer" award for having the best numbers as a part time summer sales associate - Fulfilled customer's needs and wants through product knowledge of items in store

(part-time to full time) - Assisted manager with running the store in a way that reaches the company's standards - Received employee of the month four times - Gave the customers insight to our competitors' products and how our product(s) was superior - Projected a positive work environment to ensure customer satisfaction