John Tucker
Director of Technology · Sarasota Christian School
Sarasota, FLIn My Own Words
Highly motivated leader who has a love and passion leadership, technical support, developing others, relationship building and running business operations.
Work Experience
Director of Technology
Sarasota Christian School2021 – Present
• Negotiate and influence strategic decision making within the school’s leadership team. • Consider approaches for existing use and future plans to introduce or discard technology in the school. • Consult with relevant people and other parties to introduce new technology or improve existing technology for different purposes. • Responsible for putting together the yearly and 5-year technology budget. • Meet and negotiate contracts with technology vendors. • Provide the Head of School and Director of Business Operations guidance on new technology that needs to be upgraded or implemented. • Provide training to the faculty and staff on technology. • Provide technical support to students, faculty and staff. • Implemented filtering and monitoring software to keep students/staff/faculty safe and accountable. (i.e., GoGuardian) • Oversaw and implemented a 1:1 Chromebook environment for the first time at the school. • Manage all aspects of technology for the school which includes: o Network Management o Printers o Student Chromebooks o Faculty/Staff Computers o All Education Software o Computer Lab o Promethean Boards o Phone System o Security Cameras o Google Admin (Email, Chromebook Policies, App Deployment etc.)
Director of Finance & Operations/Assistant Principal
Colorado Christian Academy2020 – 2021
General Duties/Leadership & Strategy: - Attend Senior Management/Leadership Team Meetings. - Negotiate and influence strategic decision making within the school’s Leadership Team. - In the absence of the Head of School, take delegated responsibility for Financial and other decisions. - Plan and manage change in accordance with the school development/strategic plan. - To lead and manage all school support staff/faculty. - Teach 1s t -7t h graders a foundational class. - Substitute teaching when needed. Administration Management: - Design and maintain administrative systems that deliver outcomes based on the school’s aims and goals. - Manage systems and link processes that interact across the school to form complete systems. - Define responsibilities, information and support for staff and other stakeholders. - Establish and use effective methods to review and improve administrative systems. - Use data analysis, evaluation and reporting systems to maximum effect by ensuring systems are streamlined to maximize efficiency and avoid duplication. - Benchmark systems and information to assess trends and make appropriate recommendations. - Manage all details related to the finances and operations of the school, ensuring safety and efficient systems are in place. Management of Information Systems: - Consider approaches for existing use and future plans to introduce or discard technology in the school. - Consult with relevant people and other parties to introduce new technology or improve existing technology for different purposes. - Ensure that the school has a strategy for using technology aligned to the overall vision and plans for the school ensuring value for money. - Communicate the strategy and relevant policies, including Data Protection for use of technology across the school. - Establish systems to monitor and report on the performance of technology within the school. - Ensure resources, support and training are provided to enable work colleagues to make the best use of available technologies. - Ensure contingency plans are in place in the case of technology failure. - Ensure data collection systems providing information to stakeholders are streamlined to maximize efficiency of the data supplied. School Finances: - Oversee and manage the yearly budget. - Oversee Accounts Receivable, FACTS Tuition management, Accounting. School Operations: - Oversee Facilities, Food Services, Information Technology, Transportation, Negotiations and signings of contracts, Safety and Security, and Human Resources. - Schedule monthly lockdown, inclement weather and fire drills. - Oversee the successful implementation of the daily school schedule. - Provide daily support for all employees. - Discipline Accomplishments: - Successfully start a new school and get it up and running by setting up the school’s infrastructure which includes: o Information Technology (i.e. Enhanced Wi-Fi, LMS, SIS, Chromebooks, Printer, Magnus Health etc.) o Budget (Help create and manage 20-21 & 21-22 School budget) oCommunications (i.e. PA System, Email, School wide texting) o Create Policy and Procedures (i.e. Employee Handbook, Safety & Security, Student Discipline, School Schedule, Snow Days, Food Services, Tuition Assistance, Maintenance, Mission & Vision etc.)
Director of Technology
Cherry Hills Christian School2019 – 2020
-Manage, Inspire and Mentor a technology team. - Setup a remote learning environment within 24 hours to accommodate over 600 students. - Member of the new school build committee to consult and provide guidance on how to implement technology within the new building. - Manage a 1:1 iPad environment with over 600 users. - Manage and balance the technology budget. - Manage all aspects of the technology for the school. - Meet and negotiate with technology vendors. - Guide and implement new technology as needed. - Provide training to the faculty and staff on technology. - Provide technical support to students, faculty and staff.
Education Technology Coordinator/Head Baseball Coach
Valor Christian High School2016 – 2019
- Member of the Senior Leadership Team. - Helped create tasks and duties for the Education Technology Coordinator position. - Member of the Admissions Committee who interviewed prospective families. - Oversee and managed a group of technology leads for each academic department. - Provide technical support for the faculty/staff members. - Manage school education technology software, computers, and mobile devices. - Manage and deploy apps and software through JAMF (MDM Software) - Research and implement any new educational software/apps that will be effective for teachers in the classroom. - Conduct educational trainings for each department. - Manage users who want to use the School’s survey system. Provide support with creation and data. - Meet with the IT Director and IT Analyst to help with the following School year’s budget. - Meet with Technology Vendors. - Oversee World Language AP testing to make sure the room is set up correctly and help proctor the speaking portion of the test. - Implemented an Education Technology section for the School’s website. ` - Created a Student IT Support class.
Senior IT Advisor
Apple, Inc.2015 – 2016
- Resolve customer service issues. - Coach and Mentor Tier 1 advisors about best practices on how to handle certain calls. - Take over calls from Tier 1 advisors when customers request a manager. - Support Tier 1 advisors with technical and non-technical issues that they cannot resolve. - Deliver outstanding customer service and repair relationships. - Troubleshoot iTunes for Windows. - Troubleshoot Mac computers and iOS devices. - Troubleshoot and help customers manage their Apple Id’s. - Troubleshoot iCloud issues. - Help customers backup their information on their Macs and iOS devices.
IT Advisor
Apple, Inc.2015 – 2015
- Troubleshoot Windows and Mac platforms for iTunes and Outlook. - Troubleshoot iOS devices. - Troubleshoot and help customers manage their Apple Id’s. - Troubleshoot iCloud issues. - Help customers backup their information to iCloud on their iOS devices. - Help customers backup their information to iTunes on their PC or Mac. - Deliver outstanding customer service.
Service Specialist
Apple, Inc2014 – 2015
- Manage and direct service specialist on a day to day basis. - Repair relationships with customers that come in with Mac/iOS issues. - Troubleshoot and fix issues that arise with customers Mac/iOS devices. - Consistently at the top of the leaderboard with customers helped. - Multitask and manage my time efficiently when helping others.
Interim Business Sales Manager/Business Specialist
Apple, Inc.2011 – 2014
- Promoted from Specialist to Business Specialist to Interim Business Manager in 10 months. - Achieved first 3-million-dollar quarter in business revenue for the Colorado Market. - Manage a team of 6 sales representatives. - Mange the day to day operations. - Put together sales reports for the Business Leader each week. - Conduct weekly business meetings.
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