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Administrative Service Analyst

Accounting & Finance

<p>I am a business professional with qualified experience that would bring a dedicated work ethic to your office. I have strong communication skills, highly organized, a team player, and thrive on problem resolution. I have managerial experience in hospitality, as well as strong accounting skills within government agencies.</p>

•	Interim for Team D Superintendent starting in April 2023 for administrative and procurement duties.
•	Successes within department:
o	Developed SOP for monthly financial run rate spreadsheet - used within whole department.
o	Selected to be a part of the EOC program for the City and County of Denver for ongoing migrant shelter support.
o	Completed Denver Peak Academy Black Belt Training for department process improvement
•	Coordinate and provide information to vendors and other agencies to ensure timely execution of departmental projects.


•	Provided administrative support to the Sierra District including procurement and Fiscal, PeopleSoft program.
•	Assisted Associate Governmental Program Analyst with paying blanket purchase orders and maintaining concession contract agreements.
•	Completed monthly biweekly and monthly payroll for part-time, full-time, and seasonal employees.
•	Efficiently organized and catalogued confidential State of California and business operation documents.


Management Service Technician

•	Manager of the Front Office Department for a 405-room resort property
•	Successes within department:
o	Developed and recommended budget and labor cost plans and objectives saving up to 27% quarterly savings.
o	Maintained guest room inventory while consistently upselling to create additional revenue.
o	Maintained positive Net Promoter Scores and STR benchmarks during Covid-19.
•	Coach and counsel employees to reflect Hyatt Service Standards and Procedures


Front Office Manager

•	Hire, manage and lead a team of bell and valet attendants. 
•	Accountable for payroll and other data analysis, such as amenity charges and valet applications via Kronos
•	Successes within department:
o	Maintaining positive Net Promoter Scores through Hyatt's Medallia survey during Covid-19; only department within hotel to do this. 
o	Restructuring of bell and valet team; saving up to three thousand dollars a week on payroll.
o	Implementing new Standards of Operating Procedures during Covid-19 that insured safety of colleagues and guests. 
o	Successfully planned and executed winter snow operations which included working with third party vendors for snow removal, operating heavy equipment, and managing the parking of vehicles to effectively remove snow in a timely manner.


Assistant Guest Services Manager

•	Managed and represented up to 150 employees of Wood Personnel Services for clients 
•	Accountable for payroll and other data analysis as requested via UltiPro.
•	Ensured the positive relationships between directors, managers of Wood Personnel Services (WPS), warehouse directors, and clients.
•	Regularly generated and submitted daily reports in compliance with organizational protocols.
•	Facilitated comprehensive orientations for newly hired employees across multiple client   companies.


Onsite Represenative

•	Formulated specific daily itineraries for medallion-level hotel guests, ensuring a personalized and exceptional experience. 
•	Received numerous positive reviews from outside travel sites for service provided including “Best Of” for the city of Nashville.
•	Established strong relationships with local restaurants and tour vendors leading to preferential care and heightened satisfaction for hotel guests.
•	Promoted twice within the department, attesting to sustained excellence and commitment to professional growth.


Guest Services Supervisor

John Mott is an Administrative Service Analyst at City and County of Denver in Littleton, CO.

John Mott

John Mott

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