Bike

Golf

Fashion

Lifestyle

Moto & Powersports

Music

Outdoor

Skate

Snow

Streetwear

Surf

Swim

Wake

Yoga

Personal interests include traveling

Action sports lifestyles.  also have and show my dog (dalmatian) in akc sanctioned events getting him his championship papers.

Antiques appraising and trading

Quality time with my family and friends.

Operations/Customer Service manager

Customer Service & Support

Highly skilled and dedicated customer service/operations professional with over 30 years of experience in all aspects within the apparel and action sports industry. Outstanding leadership, communication and critical thinking skills. Personable team player focused on fostering long-term customer relationships.

Supervise customer service team for Electric & Rose Clothing line, manage daily office duties, help manage the sales team nationwide. Ensuring both retail accounts and sales representatives receive exemplary service. Established job descriptions
and department policies. Responsible for product allocation to large customer base/ retail
accounts (Full Circle WMS system). Maintain department during and help to establish increase in sales and
the addition of assisting in all aspects of daily operations. Inventory and sales analysis; report
sales and shipping goals to owners. Collaborate with credit department, production and warehouse staff with regards to receiving and shipping product on time. Handles all EDI and partners with IT department to develop and implement in house Rep ordering system. Responsible for training, performance reviews of customer service staff.

The Full Circle® software handles every aspect of your company’s operations, including supply chain management, production administration (including purchasing, manufacturing, and trafficking), and distribution of finished products to your customers. Our software solutions are completely integrated with our EDI service bureau, EDI Direct®, which has become a leading solution for the apparel, footwear, and accessory industry’s EDI requirements. Full Circle® is also fully integrated with Full Circle® Financials, our proprietary financial module which includes accounts payable, accounts receivable, general ledger, and financial statements. Additionally, our systems provide your staff with the information needed to improve customer service, seize market opportunities, reduce losses from unfulfilled orders, and minimize the investment tied up in idle inventory.

The Full Circle® software provides the tools to reengineer business processes, reduce wasted effort, and strengthen the internal communication within your company. It allows you to become closer to your customers through the use of superior technologies while also enabling you to respond more effectively to today’s demanding retailers who want to develop closer business ties with a reduced number of key suppliers.

I have work closely with the day to day business needs of our biggest clients including but not limited to: 
Captain Fin (3 Point Distribution) • Ezekiel (3 Point Distribution) • Affliction • AFTCO – American Fishing Tackle Company • Agent Provocateur • Alpinestars • August Accessories • Baldwin Denim • Barco • Bloch USA & UK • Independent Trading Company (Brad Rambo and Associates) • Riviera Paddle Sports (Brad Rambo and Associates) • Life After Denim (Brandlogic) • Margaritaville Apparel (Change Five) • Civilianaire • Dragon Alliance • EMU USA & AU • eVocal • Famous Stars and Straps • Fashion Lab • Fence Post Productions • Frame Denim • Freewaters • Grayse • Hudson • James Perse • Joe’s Jeans • Johnnie-O • Koral (Koral Industries) • Show Me Your Mumu (Koral Industries) • Volcom USA & FR (Kering ) • Electric Visual Eyewear (Kering ) • Kuhl USA & CH • L’Agence • FMF (La Jolla) • Metal Mulisha (La Jolla) • O’Neill (La Jolla) • Roark Revival (La Jolla) • Lifted Research Group • Lucky Brand • L*Space • MiH Jeans • Native Shoes • Neff • Hurley (Nike) • ODM (Olaes Enterprises) • OluKai • Obey (One Three Two) • Loser Machine (One Three Two) • Onex • Package Apparel • prAna • Raj Manufacturing • Red Engine Jeans • Reyn Spooner • Jessica’s (Richard I Koral) • Romeo and Juliet (BEARPAW) • Wes and Willy (Rycam) • Sara’s Prints (Rycam) • SBC Clothing • Sportif • Stance, Inc • Stussy • The Hundreds • Travis Mathew • Trixxi • True Religion USA & CH • 7 For All Mankind (VF Corporation) • Splendid (VF Corporation) • Ella Moss • Voce • 686 (Westlife Distribution) • Matix (Westlife Distribution) • Wildfox Couture (VF Corporation) • Next Level Apparel (YS Garments) • Z Supply

Senior Customer success consultant - support

Supervised customer service representatives Tankfarm Clothing line, managed daily office duties, managed the sales team nationwide, Traveled nationwide to trade shows, responsible for opening high tier customer.  Ensuring both retail
accounts and sales representatives receive exemplary service. Established job descriptions
and department policies. Responsible for product allocation to large customer base/ retail
accounts (Apparel Magic software). Maintained department during  and helped to establish a 30% increase in sales and
the addition of assisting in designing a men's woven line to capture a niche in the market. Inventory and sales analysis; reported 
sales and shipping goals to owners. Collaborated with credit department, production and warehouse staff with regards to receiving and shipping product on time. Partnered with IT department to develop and implement in house Rep ordering system and the in house EDI. Responsible for hiring, training, performance reviews of customer service staff.

Operations/Customer Service-sales management

John Maness is an Operations/Customer Service manager at Electric and Rose Clothing in Lake Elsinore, CA.

John Maness

John Maness

John Maness

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