Joey Isbell — Bike shop manager at The Spoke Shop
Joey Isbell
Bike shop manager
Billings | United States
Interests
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Industries
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Work experience
The Spoke Shop
Service Manager | 11/2022 - Current
Oversee management of the Service Team. Customer service. B2B / Vendor relationships and orders. Liaison between service department, sales department, customers, and vendors for one of the largest bike shops in the state. Solving customer and employee issues and complaints. QC on all major repairs for E-Bikes and analog bikes.
The Ride Cyclery
Shop Manager | 01/2020 - 12/2022
Responsible for managing both sales and service for entire store. Lead technician for all major services. Responsible for warranties and vendor sales. Training oversight of new employees.
REI
Service Shop Lead | 05/2022 - 12/2022
Lead Technician for bicycle and ski/snowboard related services. Responsible for all incoming service. Training coordinator for all service center employees.
The pros closet
Sales/Customer Service | 01/2022 - 05/2022
The Pros Closet (remote)
Responsible for sales and customer service for online bicycle retailer. Answering inbound calls, emails, and chats to solve customer issues and to assist with purchasing of bikes and gear.
The Spoke Shop
Lead Tech | 01/2015 - 12/2020
Responsible for all major repairs, basic and advanced bike service. E-Bike tech certified for Brose, Bosch, and Shimano. Wheel building. Suspension service.
2010 - 2013