Joel Rivera

Customer Support Specialist

Bonsall | United States

Skills

No information

Interests

Bicycling & snowboarding.

Industries

Bike

Outdoor

Skate

Snow

Work experience

Canyon Bicycles USA, Inc.

Customer Support Specialist | 02/2022 - 04/2025

•	Guide and assist current, new, or potential customers on the Canyon experience of bicycles via call, chat, email or other online resources.
•	Research and analyze customer requirements providing detailed support for their experience.
•	Maintain and update collaborative working files and communications.

Applied Composite Solutions

Production Manager | 07/2021 - 01/2022

•	Document Control and Management. Create and maintain production schedules, job travelers, shipping data-packs, and collaborative file server. 
•	Research and purchase raw materials for production. 

Fili D'oro, Inc

Purchasing Manager | 09/2014 - 10/2020

 *   Responsible for all product related issues; accurate SKU specifications and pricing, stages of production and delivery times, inventory reconciliation and quality control resolution.
  *   Management of all purchasing activities; forecasting, purchasing, receiving, quality control, and warehousing.
  *   Established and fostered regular interaction with foreign vendors.

LMP / Mail Order, Inc.

Inventory Manager | 01/2013 - 05/2014

 *   Responsible for all inbound products and material; receiving, distribution, processing, and warehousing.
  *   Tasked with daily reconciliation of receipts and purchase orders.
  *   Pro-actively maintain inventory and warehousing activities.
  *   Management of stockroom and processing clerks; 5 employees.