Bike

Outdoor

Skate

Snow

Bicycling & snowboarding.

Customer Support Specialist 

Specialist & Consultant

Business professional in the field of purchasing and supply chain with a background in textiles and manufacturing.
Highly versatile team-player that is willing and capable to do what needs to be done.


•	Guide and assist current, new, or potential customers on the Canyon experience of bicycles via call, chat, email or other online resources.
•	Research and analyze customer requirements providing detailed support for their experience.
•	Maintain and update collaborative working files and communications.

•	Document Control and Management. Create and maintain production schedules, job travelers, shipping data-packs, and collaborative file server. 
•	Research and purchase raw materials for production. 


Production Manager

 *   Responsible for all product related issues; accurate SKU specifications and pricing, stages of production and delivery times, inventory reconciliation and quality control resolution.
  *   Management of all purchasing activities; forecasting, purchasing, receiving, quality control, and warehousing.
  *   Established and fostered regular interaction with foreign vendors.

Purchasing Manager 

 *   Responsible for all inbound products and material; receiving, distribution, processing, and warehousing.
  *   Tasked with daily reconciliation of receipts and purchase orders.
  *   Pro-actively maintain inventory and warehousing activities.
  *   Management of stockroom and processing clerks; 5 employees.

Inventory Manager 

Joel Rivera is a Customer Support Specialist at Canyon Bicycles USA, Inc. in Bonsall, CA.

Joel Rivera

Joel Rivera

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