• Manages open order report daily to ensure all eyewear and apparel orders are processed within ship windows • Collaborate with other departments to ensure orders are processed in a timely manner • Monitors IDOC’s and works with other department to make sure orders are received in a timely manner • Provides ATP and Pricing reports as needed for sales team • Works closely with accounts to provide RA’s and credit memos • Managed customers B2B portal to update on order status • Coordinate with account buyers

• Works closely with Senior Management, Regional, District Managers, and Finance department to ensure Dealer Sales & Service Agreements are legally complete • Monitor and track dealer package process through our document management system to ensure that all packages are processed within established guidelines. • Establish project development and implementation timelines that meet specific project objectives. • Update and prepare monthly budget reports to monitor and assist with budget tracking. • Work closely with Regional Managers and District Managers to ensure that projects delivered are aligned with Dealer and consumer needs. • Establish an ongoing database to allow for accurate tracking and measurement of Dealer participation in specific programs. • Generates routine reports as needed to track project implementation, as well as management summary reports

• Facilitate EDI transactions for Major Accounts • Coordinate with account buyers to obtain PO Changes, extensions, ship windows modifications • Allocate and create pick tickets for both immediate and future orders • Stay current with customers vendor compliance requirements to prevent any future chargebacks • Ability to manage large Major Accounts as well as small boutique accounts

• Determined account requirements and potential service gaps by reviewing compliance manuals, EDI maps, routing guides and other media as required. • Detected and Monitored vendor compliance, violation charges, responding to and implementing corrective action plans immediately. • Partnered with internal business groups to plan, develop, test, implement and document all processes required by the new accounts. • Communicated business groups potential risks for non-compliance. • Administered Value Added Service Program for customers that require standard and custom pricing, ticketing, and Floor Ready presentation. • Created custom pricing tickets using Bar Tender software. • Reading EDI Raw data files, worked with a variety of divisions to assure orders were expedited promptly meeting compliance SLA's. • Examined unnecessary chargebacks with functional areas (Transport, Sales, Operations etc ), creating and implementing plans of corrective action to prevent future occurrences, aligning self with the overall health of the company's finances. • Maintained and logged all documentation and records ensuring compliance. • Created and implemented process improvements in keeping current with operational flow, through monthly visits to our local distribution center. • Reviewed and coordinated implementation for service modifications (EDI, VAS, etc.) of current accounts while completing audits to ensure continued compliance.