Membership Coordinator

o Enters orders for the Wholesale Division of Gregory into SAP. o Manage Orders from the time they are received in SAP until time of shipment. o Proactively monitors fill rates and cancel dates. Request extensions or new orders to be created as needed. o Research inventory issues and monitor inbound receipts for orders that have remaining units needing to ship. o Inform Sales personnel and Customer Service team of potential delivery problems or inventory issues. o Resolve all customer telephone/e-mail inquiries, both internal and external, regarding status of shipment, UPC inquiries, availability of product, pricing inquiries, returns, and proofs of delivery. o Maintains current and intimate knowledge of their territory’s customers. Will partner with the customer master team to ensure data within SAP is always current and accurate. o Responsible to issue Return Authorizations in accordance with the guidelines set forth in the Samsonite/Gregory Returns Procedure. o Responsible for coordinating with credit manager on collection issues and customer credit limits. o Partner with Compliance in order to effectively manage the Customer Service department’s role with the chargeback process. o Back-up the Direct Consumer (Pre and Post) team with Domestic consumer inbound/outbound calls and e-mails.

Managed key vendor accounts, including, but not limited to, The North Face, Columbia, Mountain Hardwear, and Sorel. Reviewed invoices for proper authorization, matched to receipt and purchase order, and ensured timely input of payables data into accounting system. Assisted accounting team with month end closing for all vendors. Proficient in Microsoft Excel and Microsoft Dynamic GP. Processed weekly check runs, credit card, and wire transfers for both inventory and non-inventory accounts. Applied credit memos, note deductions, and issue chargebacks. Managed vendor files and maintain positive vendor relationships by processing billing reconciliations.

Provided superior customer service and displayed thorough knowledge of products spanning over 400 brands while processing customer orders, returns or addressing any customer contact issues through different mediums. Assisted in training new hires. Maintained, daily, weekly, monthly, and quarterly sales goals. Provided product reviews for company website. Converted customer queries into sales.

Assisted sales rep in all aspects of business for a $6 million/year territory between the 3 brands. Produced quarterly forecasting for all brands and written monthly reports for sales managers. Covered a five state territory (VA, MD, DE, PA, NJ). Worked with key national retail accounts, including, NEXCOM, MCX, USCGX. Managed accounts with count and fill, pre-book, and at once orders. Merchandised stores to optimize sales. Analyzed weekly sell-through reports for multiple accounts to optimize client inventory levels. Managed inventories and samples. Participation in trade shows, contests, special events, and other local and national marketing avenues.

Managed day-to-day operations for a $2 million/year territory that covered Men’s, Women’s, Boy’s apparel, hard goods, and footwear lines for over 80 accounts and 400 total doors. Growth in every category after assuming responsibility over the territory. Covered a six state territory (VA, WV, NC, SC, DC, TN). Worked with key national retail accounts, including, Journeys, NEXCOM, MCX, USCGX. Serviced prior accounts with showing the line and managing all count and fill, pre-book, and at-once orders. Analyzed weekly sell-through reports for multiple accounts to optimize client inventory levels. Identified new accounts and nurtured relationships with potential clients in the region. Assisted the marketing and execution of East Coast events. Created quarterly production forecasts. Managed personal business overhead costs and created budgets. Worked closely with footwear designers on SMUs.