Jillian D'Andrea
EDI/Key Account Coordinator · Fenix Outdoor Import, LLC
Denver, CO
In My Own Words
I have over 6 years of experience working in wholesale account and wholesale key account management. Over the years I have gained extensive knowledge of sales processes and operational logistics for different brands. In past positions I have also managed teams and provided support to ensure hitting and exceeding quarterly sales goals across brands.
Competencies: EDI, Orderbook Management, Excel, AX, Oracle, DSCO, Vantage Point, Outlook
Work Experience
EDI/Key Account Coordinator
Fenix Outdoor Import, LLC2021 – Present
Key Account/EDI Coordinator - REIKey Account/EDI Coordinator - REI Mar 2022 - Present Focus solely on REI business for Fjallraven: • Assist REI buyers with orders, modifications, and product delays. • Collaborate with Sales Team on order book management and inventory fulfillment. • Prepare entire season REI vendor catalog. • Work cross functionally with vendor compliance, allocation, logistics and warehouse teams. • Prepare a range of reports for sales and upper management on REI state of the business.Focus solely on REI business for Fjallraven. Key Account/EDI CoordinatorKey Account/EDI Coordinator Mar 2021 - Mar 2022 · Assisted key accounts that included Nordstrom, Nordstrom Canada, REI, Urban Outfitters and Zappos. • Managed order book to maintain sales and hit quarterly goals. • Served as an operational point of contact for sales team and key accounts. • Seasonal item setup and maintenance including product details, pricing, UPC information, and product imagery. • Prepared reports to analyze order book and determine necessary actions needed to meet and exceed account expectations. • Communicated with logistics team and ware
Account Services Customer Experience Rep
Fenix Outdoor Import, LLC2020 – 2021
• Order entry and management for four territories and sales groups of Royal Robbins. • Managed frequent emails, and inquiries from our wholesale customers, distribution centers, credit, and sales teams. • Responsible when needed to revise orders, investigate, and correct discrepancies, as well as communicate drops, oversold and delays. • Provided weekly reports to each sales rep based on their accounts and territory.
Brand Assistant Manager SANUK & TEVA
Deckers Brands2019 – 2020
Assistant Manager of Territory and Key Accounts Specialists, which includes: -Collaborating with cross functional teams (Sale, Distribution, Supply/Demand Planning and Credit) -Responsible for ensuring operational efficiency of my direct team -Partner with Sales Operations in optimizing systems, policies and procedures. -Attend brand monthly action meetings and biannual sales meetings. -Run reports and analyze findings to optimize sales performance.
Brand Assistant Manager HOKA ONE ONE
Deckers Brands2018 – 2019
Assistant Manager of Territory and Key Accounts Specialists, which includes: -Collaborating with cross functional teams (Sale, Distribution, Supply/Demand Planning and Credit) -Responsible for ensuring operational efficiency of my direct team -Partner with Sales Operations in optimizing systems, policies and procedures. -Attend brand monthly action meetings and biannual sales meetings. -Run reports and analyze findings to optimize sales performance.
Brand Lead UGG
Deckers Brands2017 – 2018
-Manage Territory Account Specialists and assist when needed. -Ensure all Account Specialist’s order books are clean, organized and coordinated to maintain company quarterly goals. -Provide daily reports on Auto Rescheduled Units to UGG Team. -Oversee the fulfillment of replenishment and pre-booked orders for one Major UGG Account.
Key Account Specialist TEVA/SANUK
Deckers Brands2017 – 2017
Assist major accounts that include Nordstrom, Nordstrom Rack, Hautelook and Zappos wholesale orders for TEVA and Sanuk, which includes: -Orchestrated the fulfillment of weekly replenishment and pre-booked orders. -Ensured all vendor compliance requirements are upheld. -Communicaed with Deckers warehouses to confirm orders are appropriately routed and shipped. -Assisted the sales team and buyers by providing Oracle BI reports on accounts. -Addressed any issues for account that may arise.
Account Specialist UGG
Deckers Brands2016 – 2016
Assisted regional sales representatives in managing UGG and UGG SPA wholesale accounts based on territory, which included: -Ensured orders process and ship correctly and on time from distribution to the accounts. -Addressed logistical problems that arise during this process, issuing returns, and providing communication between distribution and sales. -Managed frequent calls, emails, and inquiries from our wholesales customers, distribution centers, credit and sales teams. -Processed credit memos and invoice adjustments, compiled and analyzed data using Excel pivot tables, and entered pre-season orders in accordance with current sales programs.
Assistant Manager
Margerum Wine Company2016 – 2016
-Gained complete knowledge of wine making process and wine styles. -Conducted sales ordering, processing, shipping, billing and customer interface through the operation of VinNow. -Managed tasting room daily store operations. -Managed and curated Tasting Room Events
Temporary Administrative Assistant
Office Team2015 – 2015
I provided assistance at different companies that need administrative help for a temporary period. Duties include but are not limited to : - Answering and directing phone calls. - Creating excel sheets. - Scheduling and maintaining a calendar of events and meetings.
Assistant Manager, Patagonia
Vail Resorts Retail2014 – 2015
-Conduct sales, transfers, shipping, and returns through POS operation. -Store key holder and manage store open and closing operations. -Merchandise and set store visual display. -Style and assist customers per each individual need.
Director of Client Services
Wonder Valley Ranch Resort & Conference Center/ River Way Ranch Camp2012 – 2014
-Designed apparel using Adobe Illustrator and Photoshop. -Worked with different vendors to order all the apparel and supplies for camp. -Revamped and ordered the staff uniform for over 150 employees. -Managed bunking for the 9 weeks of camp for 2000 campers. -Coordinated and reserved transportation with bus charters and Enterprise. -Managed and coordinated all camp events
Hostess
Wine Cask2011 – 2012
-Managed reservations for a 75 personal seated restaurant to maximize seat covers. -Welcomed all patrons; presenting them to their table with menu and drinks. -Provided special event support for weddings and large events, hosting and bar tending.
Assistant Tasting Room Manger
Au Bon Climat Winery2011 – 2012
-Gained complete knowledge of wine making process and wine styles. -Conducted sales ordering, processing, shipping, billing and customer interface through the operation of VinNow. -Managed tasting room daily store operations. -Managed the monthly wine and merchandise inventory and ordered inventory as needed. -Generated a monthly employee schedule for 10 employees.
Sales Associate
Banana Republic2009 – 2010
-Assisted and styled customers according to individual needs. -Conducted sales on POS system. -Provided assistance merchandising and setting visual displays
Education
Family and Consumer Sciences/Human Sciences
California State University Long Beach2005 – 2010
Family and Consumer Sciences/Human Sciences