- Review loan files for completeness and accuracy to prepare files for investor purchase - Provide prompt and efficient customer service to assigned accounts and brokers - Manage a pipeline of loans ensuring action items are consistently completed on time - Led a project for post-closing department with internal product team designing a new widget within our loan origination software - Met and exceeded 100% of sales quota every month

- Provided hotel guests with outstanding service while maintaining a professional demeanor in a busy and fast paced environment - Assisted management in determining appropriate staff by reviewing occupancy and drive-in events - Trained all new valet employees on hotel policies and procedures - Contributed to a gross revenue that exceeded $3 million for our valet department in 2019