Jens May

Keyholder/Manager

2020 – 2021

Opened/closed store. Greeted customers. Answered phones. Entered data into the computer system. Demonstrated store merchandise. Sold and rented musical equipment and accessories. Handled instrument repairs. Collected student tuition. Tracked inventory and placed orders with vendors to replenish stock. Received inventory, priced and merchandised products. Negotiated sales. Overcame pricing objections. Explained lesson programs and scheduled appointments. Answered email inquiries and handled cash/credit card transactions.

Detail Specialist

2018 – 2019

Primary function was to see that all Music Creation Division product lines were properly displayed at Guitar Center and Sam Ash music chain stores and that the displays were in good working condition. Visited all stores regularly throughout the Western part of the United States by driving thru California, Arizona, Nevada, Utah, Washington, Oregon, and Colorado on a weekly basis. Promoted specific Focusrite, Novation and Nord sales promotions. Engaged and informed salespeople with training on relevant products. Distributed sales materials and SWAG to Pro Audio and Keyboard department salespeople. Updated all display products with latest software and operating systems. Ensured all products in inventory were properly displayed according to department planograms with updated POP’s; verified correct sale prices, replaced any missing parts and made sure demo units were functioning properly. Took display photos and reported stock outs to management on a daily basis using iPhone store visit surveys. Gathered competitive data and generated comparative analysis on existing and new products for the sake of presenting compelling value propositions to end users. Relayed needed features and enhancements on current products to Focusrite/Novation Brand Manager during weekly team conference calls.

Tier 1 Technical Support Specialist

2017 – 2018

• Answered high call volume. Addressed product questions and technical inquiries by phone. Managed customer interactions. • Quickly and accurately assessed support requirement and escalated as appropriate. Processed RMA requests. • Provided product information and/or troubleshooting solutions for a wide range of consumer electronics, musical products and music software technology. • Documented all customer interactions within Salesforce.com. Ensured accurate records of discussions were captured.

Customer Support Representative

2016 – 2017

• Answered S3 hotline phone calls, Conducted preliminary tech-support troubleshooting assistance: • Helped customers set up/configure products, install/uninstall/reinstall drivers/firmware/software, power cycled their equipment, navigated within application menus. • Processed sales orders. Sent emails in response to product, pricing and inventory inquiries. • Data Entry – updated CRM contacts, provided freight estimates. Created/edited RMA requests. • Daily interaction with various departments (engineering, operations, shipping and repairs).

Sales and Leasing Representative

2014 – 2016

• Demonstrated trucks and automobiles on test drives; explained intricacies of different models. • Negotiated financing. Discussed warranties, extended service contracts and lease details. • Documented ongoing development of sales opportunities and targeted customers within COMPASS contact management system. • Sold/leased 160 new/used vehicles for the entire year 2015.

T-Mobile Event Sales

2012 – 2013

Various Costco and Walmart locations throughout Orange County, Ca. • Demonstrated value of T-Mobile products and services. Created Walmart Family Mobile (T-Mobile MVNO) brand awareness. • Outstanding individual sales results - Sold a combination of 90 different T-Mobile/Family Mobile monthly service plans during the month of August 2013.

Monster Cable and Beats Audio Field Representative//Trainer

2011 – 2012

Multiple Best Buy, Fry’s and Radio Shack store locations throughout Orange County, CA.. • Provided assisted sales of HDMI cables, Beats Headphones, and AC Power Conditioners. • Executed store audits of inventory and maintained POP displays with high degree of accuracy. • Expedited business plan using Plan-o-gram development and display resets. • Strategically introduced new products into the MP3, Home Theater and Computer departments. • Photographed Monster trainings, sales and merchandising activities; uploaded and attached pictures with written field reports sent to Premium Retail management on a daily basis. • Participated in weekly conference calls between Premium Retail management and Monster Cable factory support personnel; provided feedback on sales progress and competitive developments. • Resolved Monster/Beats repair issues and replaced defective/broken display items.

General Store Manager/Keyholder

2011 – 2011

Maintained store inventory, tracked sales by computer and determined best selling brands and items. Ordered additional inventory as necessary. Used Quickbooks Pro to build, track and maintain purchase orders. Negotiated with vendors (Giant, J&B, Shimano, etc...) Arranged best pricing and terms. Planned and budgeted expenses accordingly. Worked with local organizations on cross-promotional marketing strategies. Coordinated Camarillo Bicycle involvement in the 2011 Cruising the Conejo Group Ride and established relationships with Hypercat Racing Team and Camarillo Duathlon Series. Supervised shipping and receiving operations. Ensured UPS deliveries were received and priced correctly. Instructed on merchandising inventory by department type according to specific plan-o-gram. Set up point of purchase displays bringing attention and interest to specific products. Prioritized store being clean, organized and well lit at all times. Directed coworkers in the performance of housekeeping tasks.

Manufacturers Representative

2001 – 2010

Bachelors

1987 – 1990

Bachelors