Surf

Entrepreneurship

Customer service

Production

Guest satisfaction

The Jeff

Other

V.I.P. Guest Relations
Travel And Tourism Industry
Project Management 
Media Production
Logistics
Retail Management
Marketing and Startups
Brand Ambassadorship
Resource Allocation
Surf Guide


- In charge of special order fulfillment for customers working with 3rd party vendors.
- Managed inventory based on seasonal needs based on YTD data.
- Built and maintained local and national vendor relationships. 
- Responsible for generating sales and providing basic sales training to employees
- Generated over $100k in Sales in first 5 months with no outside marketing. 
- Installed and managed retail operations for San Diego based Surf Shop company.
- Local HR, hiring, training and maintaining operations.
- Responsible for inflow/outflow of cash, deposits and reporting.
- Provided excellent customer service noted by very loyal clientele.
- Responsible for customer service and having the ability to diagnose and troubleshoot customer issues.

Location Manager, Waco, TX

- Provided project management and oversight in event production environments.
- Acquired and allocated vendors services and production resources.
- Successfully launched new products in an experiential marketing environment and assisted in creating
social media content to further enhance brand awareness.
- Increased sales, retail experience and brand loyalty by educating customers via one-on-one interaction.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Submitted detailed, accurate reports for inventory, payroll hours, and material used.
(Brands represented include: Dell, LG, PGA, Starbucks, Bird's Eye Records, Austin Country Club, Mark Ten, Silver Whisk and The Maids Serving Austin)

Surf Operations

Brand Ambassador

- Created, organized and maintained virtual work-flows for logistical operations.
- Created company Standard operating procedures.
- Executed vendor, locations, and talent acquisition.
- Produced, shot and edited videos for local business web content.
- Produced schedules for cast, crew and equipment, managed production days.
- Oversaw daily department operations, controlled for quality of product, and delivered finished product.

Producer, Project Manager

Austin, TX - March 2016 - November 2016
- Responsible for primary and support functions to carry out facility operations.
- Trained as Wave Operator, responsible for setup, calibration, and emergency procedures/shut down of proprietary Wave Garden technology.


-   Graduate of the very first NLand NASCO water safety training certification class.
-   Provided instruction to beginner guests in a structured setting, assessing abilities and progress.
-   Aided in the development of SOP's regarding general operations, safety, and guest/co-worker relations.
-   Provided an outstanding guest experience in and out of the water to drive the NLand brand.

Wave Operator

Co-founded two startup companies and developed business strategies intended to aid creatives
seeking to accomplish successful crowd funding campaigns.
- Developed a proprietary funding system for "Cause-Based" feature films via CRS and corporate
advertising budgets, crowd funding, and sponsorships.
- Developed and managed IT responsibilities including web development.
- Worked as part of a team developing an SaaS for clients to accurately translate social reach into
prognostic data in order to validate the efficacy of fundraising campaign success.
- Managed CRM databases and Email marketing campaigns.
- Placed in charge of sales, vendor acquisition, customer acquisition and retention, and customer
service.
- Developed products designed to acquire data, test viability, and produce standard operating procedures
ensuring the highest level of campaign success.

Co-Founder / Producer / Project Manager

- Conducted research on logistical operations for Dell, Inc.
- Responsible for tracing and tracking of air cargo movements for entire U.S. Western Region.
- Developed and leveraged relationships at CEVA Shipping Network hubs and regional/local stations.
- Created and analyzed daily reports for client and next day action items.
- Participated in daily debriefings and contributed to operational restructuring transition.

Logistics Analyst Specialist

November 2013 - August 2014
- Specialized in teaching the use of Apple products to new and upgrading customers.
- Responsible for probing, gaining agreement on, isolating and resolving technical mobile device issues.
- Maintained a 97% Customer Satisfaction Rating.
- Promoted sales of Apple products.
- Upheld customer experience levels resulting in Apple's industry leading 80% CSR.
- Promoted and maintained the company's brand and reputation for quality and service.
- Nicknamed "Mr. Serious" by our iOS Team, "Team Truck Month".

iOS Advisor / Learning Specialist

Responsible for maintaining 60 year reputation for highest satisfaction in repairs for Austin's leading
appliance sales and repair company.
- Assisted in the oversight and transition for department during change of ownership and location.
- Developed and maintained vendor relations, inventory, and ordering for repair department warehouse.


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- Responsible for diagnosing, troubleshooting and repairing residential appliances to comply with manufacture specifications or warranty requirements.

Assistant Manager of Repairs / Technician / Sales

Served as company's first Office Manager, and maintained customer satisfaction and customer
retention.
- Implemented and managed Level 2 expanded services, increasing customer loyalty and sales.
- Performed duties as Assistant Sales Manager and Assistant Field Supervisor.
- Created and maintained inventory catalogue for parts and equipment.
- Supervised employees and supported customer relations during large projects in the field.
- Performed IT technical support for operations and networking equipment.
- Maintained and repaired commercial appliance equipment and minor fleet vehicle repairs.

Office Manager, Project Supervisor, Assistant Sales Manager

- Solely responsible for Austin and national V.I.P. guest concierge and guest experience.
- Assisted in daily close-out reporting.
- Contributed to daily briefings regarding guest relations, sales, and product and service knowledge.
- Learned that Local radio talk show host Jeff Ward is in person exactly as he describes himself on-air.

V.I.P. Guest Relations

- Implemented department-wide standards for V.I.P-level passenger experience.
- Worked closely with management in New York City in order to develop streamlined standard operating
procedures to be implemented across international company operations.
- Responsible for the creation and sales of high quality products as well as oversight of sales, daily
operations for photo staff and printing operations onboard.
- Organized special events such as Captains dinners, anniversary parties, and weddings.
- Implemented new marketing strategies as well as increased product quality in order to generate greater
PPD (passenger per day) revenue.

Onboard Operations Manager

Jeffrey Gibbs is a The Jeff at Surf Ride, Inc. in Blanco, TX. View their experience, skills and work history on Malakye — the professional network for…

Jeffrey Gibbs — The Jeff at Surf Ride, Inc. — Blanco, TX

Jeffrey Gibbs

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