Manage all aspects of direct retail customers to grow relations, engagement, sales and support. Provide exceptional customer service and resolves issues by offering solutions, explanations and options Manage and develop sales strategies while maintaining and improving customer experience with brand.

• Brought on to apply industry knowledge to create event schedule aimed at reaching variety of consumers across the U.S. along with overseeing domestic sponsorship programs. • Oversaw budgets and contracts of domestic athlete/ambassador programs to achieve well rounded representation of brand in multiple forms of cycling. Brought on athletes such as: Nic Long (BMX), Ryan Howard (Freeride), Bruce Klein (Downhill) • Operated amateur sponsorship program through Hookit.com platform, creating seasonal or event-based sales campaigns. • Attended variety of events as company’s spokesperson, interacting directly with consumers, working with event organizers and maintaining company vehicles and event materials. ex. U.S. MTB National Championships, Sedona MTB Fest, Sea Otter Classic • Assisted with editorial copy for product launches and press releases and organized domestic photo shoots and athlete product development and press releases.?