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Customer Service Relations

Customer Service & Support

Motivated sales & marketing coordinator with experience leading sponsorship efforts, outside marketing activation and sales strategies to elevate brand growth.  Maximizing past professional cycling career and passion for action sports to understand market trends and consumer demands to best connect brands with target audiences.   Skilled in consumer engagement, editorial and social media creation and athlete management.  Successful in operating ecommerce sales, outside sales rep programs, and shipping and inventory logistics.   Excellent at maintaining personable relationships with key partners, athletes, media personnel and coworkers.

Manage all aspects of direct retail customers to grow relations, engagement, sales and support.  Provide exceptional customer service and resolves issues by offering solutions, explanations and options	Manage and develop sales strategies while maintaining and improving customer experience with brand. 

•	Helped to build brand from its inception by managing responsibilities focused on product development, brand direction, inventory and shipping logistics, social media assistance, editorial copy creation, and domestic and international sales management.
•	Maintained relationships with existing domestic and international sales accounts handling pre-booking, seasonal orders and invoicing.  Acquired additional sales channels in Mexico, Ukraine and Puerto Rico.  
•	Operated ecommerce sales through Shopify processing orders, allocating inventory and implementing SEO strategies.    
•	Managed shipping logistics of all domestic and international shipments including shipment receiving, product organization and freight forwarder scheduling.   
•	Provided copy creation for marketing campaigns, product launches and marketing 


Sales/Marketing Consultant 

•	Brought on to apply industry knowledge to create event schedule aimed at reaching variety of consumers across the U.S. along with overseeing domestic sponsorship programs.
•	Oversaw budgets and contracts of domestic athlete/ambassador programs to achieve well rounded representation of brand in multiple forms of cycling.  Brought on athletes such as: Nic Long (BMX), Ryan Howard (Freeride), Bruce Klein (Downhill)
•	Operated amateur sponsorship program through Hookit.com platform, creating seasonal or event-based sales campaigns. 
•	Attended variety of events as company’s spokesperson, interacting directly with consumers, working with event organizers and maintaining company vehicles and event materials.  ex. U.S. MTB National Championships, Sedona MTB Fest, Sea Otter Classic 
•	Assisted with editorial copy for product launches and press releases and organized domestic photo shoots and athlete product development and press releases.?


Bike Events and Sponsorship Coordinator

Jason Schroeder is a Customer Service Relations at DEITY in Carlsbad, CA. View their experience, skills and work history on Malakye — the professional network…

Jason Schroeder — Customer Service Relations at DEITY

Jason Schroeder

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