- Led operations management of 12+ luxurious vacation homes, overseeing the accommodation of 1,250 guests per year—driving in $2.97M in annual revenue - Implemented process improvements that increased efficiency and reduced turnaround time for maintenance requests by 25% - Spearheaded business growth by identifying and securing 7 new vacation rental properties within a 6-month period, expanding the company’s portfolio - Collaborated effectively with property owners, conducting regular meetings to discuss customer bookings and gain approval for maintenance requests. - Developed and delivered training programs for 15+ new team members, including area and assistant area managers, to ensure adherence to property management procedure - Provided operational support to new vacation rental markets in the pacific northwest, streamlining processes, enhancing quality and optimizing overall efficiency. - Successfully onboarded 6 new properties—including supervision of home design and maintenance teams - Managed a team of housekeeping and maintenance employees overseeing all facets of operations, while fostering customer- centric service and a culture of excellence.