Jamie Soricelli

Responsible for overseeing the La Jolla, UTC branch. Oversaw daily operations, making sure the business ran smoothly and effectively. Motivated sales teams, created business strategies, ensured all promotional material was properly implemented and training new staff. Primarily customer focused, tracking budget expenses, pricing, vendor relationships, market knowledge, staffing, Strategic Planning, Management Proficiency, Client Relationships, Verbal Communication and being accountable for sales, KPI's. Focused on selling behavior on the floor, role playing. Updating CRM process. Had the highest CRM rate for the entire company. Secret shopper rating of 96%.

Ensured customer service levels are met and exceeded beyond expectations at every opportunity. Lead productive customer experience manager segments by facilitating an energized pace, positive environment. Ensured that customers and employees experience's are prioritized over workload or tasking. Motivated and coach store team to achieve personal and store sales goals. Built repeat business by ensuring client program tools and strategies around data capture, outreach, follow up are consistently executed.

Sales. Results Driven-actively striving to achieve key performance. Product Knowledge expert in product information and brand. Relationship building and Customer Relationship Management. Focus on introducing brand, loyalty to the brand, building, and maintaining relationships with customers ensuring strong sales. Driving CRM and building client files/book. Teamwork- oversaw all proactive members of the team, achieving tasks, and meeting the target goals. Lead employee Yoga events for every new season.

Oversaw the operation of all stores within my district. Staff development, compliance, and sales to customer satisfaction, all while serving as an effective bridge between corporate headquarters and store locations. Maintained a clear connection to support my managers in a timely manner for the store to meet it's set criterion and goals.

Lead/coordinated recruiting, staffing, interviewing, testing and assisted with selection of non-exempt positions. Partnered with Operators to concentrate recruiting efforts in needed areas of the business. Monitor and analyze attrition, attendance and other key HR metrics to effectively make recommendations to business partners. Created and ensured implementation and compliance of all selection processes. Lead and coordinated the new hire on- boarding processes. Ensured consistent policy implementation and adherence.

Participated in the development of branding and corporate identity initiatives. Developed and implemented marketing plans, including promotional calendars and programs, new product introductions, and other marketing projects. Developed and managed marketing budgets.

Developed, executed and communicated strategic merchandise financial plans and strategies that supported merchandising, market and financial objectives for Retail Stores and Ecommerce. Drove financial results that maximized sales, inventory and bottom line profitability. Managed the financial success by meeting sales, gross margin and inventory turn goals. Analyzed historical data and current trends to identify risks. Collaborated with merchandising to develop and communicate a comprehensive strategy that aligns future financial Created pre-season sales, gross margin and inventory plans by department that support products. Lead change and/or enhancements to current processes and procedures. Collaborated with cross team.

Responsible for Corporate and Travel sales for the hotel. Updated action plans and financial objectives quarterly Computed bills and payment, provided guests details about the hotel, up-selling and promoting services, while maintaining a clean and neat front desk. Sales reports. Scheduled weddings, conventions, etc. Represent Hotels in various events and exhibition. Maintain and build customer clientele.

Managed and assumed overall responsibility for the success of their stores by directing all operational aspects of each store and driving sales whilst minimizing costs.