Jameson A Giamo

Dealer Sales: Generated leads, made cold calls, and sold to new dealers through email campaigns. Serviced existing dealers through monthly calls. With the VP of Sales, executed a discount on motors yielding $100,000 in sales. Community Manager: Worked with existing ambassadors to receive digital content. Sought out new ambassadors through in-depth research. Wrote new contracts, met with new ambassadors and negotiated terms. Customer Service: Resolved 15,000+ tickets in Zendesk with excellent customer service, wrote 78 articles for our new Zendesk Support Page, and built 26 macros. Diagnosed 680+ warranty claims as head of the warranty department. Grew our Google Maps Listing from 3 stars with 2 reviews to 4.9 stars with 73 reviews.

- Opened and closed the store by handling cash deposits and alarming the store. - Worked with the store manager on sales sets, displays, and managing product inventory. - Provided excellent customer service while managing high-need customers with tact and care. - Built rapport with customers and coworkers.

- Generated $1,300,000 in sales in 18 months - Developed productive service-oriented relationships with homeowners and contractors - Educated customers during the sales process to meet the desired outcomes - Updated Google Maps with 80+ photos that effectively displayed our showroom and product line creating over 113,000 views as of December, 2021.

- Helped students with their academic, social, spiritual, and professional development. - Planned, coordinated, and executed creative and engaging events to build community. - Supported students through difficult situations, resolved conflicts and managed crises.