James Wilson
Talent Acquisition · MarketStar
Huntington Beach, CAIn My Own Words
MarketStar is the industry leader in outsourcing Retail, Partner, and Direct sales motions for the world’s leading and emerging companies. MarketStar engages consumers, channel partners, and business to business buyers to increase sales by deploying field and inside sales teams enabled with best-in-class technology and insights. MarketStar excels in deploying dedicated professionals and developing superior go-to-market strategies on behalf of the brands we represent. MarketStar is a part of the Omnicom Group Inc. (NYSE: OMC).
Work Experience
Talent Acquisition
MarketStar2013 – Present
Full cycle recruitment for some of the nations leading technology brands, and software companies. My current duties include posting, cold-calling, screening, and offer extension/ negotiation. • Communication with directors, needs analysis, and establishing goals and time-lines. • Developed creative recruiting strategies that met anticipated staffing needs. • Communicated the duties, compensation, and working conditions to all potential candidates. • Brainstormed ideas to create a program to attract highly sought-after job skills. • Maintained an accurate candidate tracking system. • Utilized social networks to find qualified candidates. • Recruited for various positions across the U.S. • Researched and recommended new sources for candidate recruiting.
Guest Service Associate
Marriott International2011 – 2013
• Greeted and registered guests and issued room keys. • Performed concierge services for a 4-star, 485-room hotel. • Recommended top dining and entertainment options for guests in Orange County • Balanced all rebates and other miscellaneous charges. • Monitored room availability using PMS software. • Processed credit card transactions during the checkout process. • Served as public relations representative for the hotel. • Supervised 4 person front desk staff. • Monitored the appearance and performance of the front desk staff. • Fostered strong working relationships with all hotel departments.
Health and Benefits Coordinator
Fidelity Investments2010 – 2010
• Trained in Fidelity Investments health and welfare department. Answered inbound calls about Health, Dental, Vision, and Pension benefits for customers nationwide. • Provided accurate and appropriate information in response to customer inquiries. • Improved customer ratings by 90%. And maintained up-to-date records at all times. • Developed effective relationships with all departments through clear communication. • Achieved satisfaction rating of 97% within 2 months, exceeding corporate target.
Recruiter
The Eleven Agency2009 – 2009
• Responsible for the project management/ staffing of an event marketing agency, representing CPG companies such as Nestle, Microsoft, etc. • Spearheaded the full cycle recruitment process, including posting, mining, cold-calling, screening, contract negotiations, and offer extension. • Communication with directors, needs analysis, and establish goals and time-lines. • Conducted reference and background checks on all job applicants. • Developed creative recruiting strategies that met anticipated staffing needs. • Communicated the duties, compensation, benefits and working conditions to all potential candidates. • Brainstormed ideas to create a program to attract highly sought-after job skills. • Maintained an accurate candidate tracking system. • Built social networks to find qualified candidates. • Recruited for various positions across multiple sites in NY, NJ, TN, FL, NC, SC. • Researched and recommended new sources for candidate recruiting.
Recruiter/ Call Center Manager
Qualify America2005 – 2009
• Managed team of 25 professionals. • Developed and rolled out department's first incentive performance plan which motivated staff and boosted sales by 23%. • Served as mentor to junior team members. Assessed strengths, as well as identified areas needing improvement. • Executed integrated advertising campaign across multiple media channels.
Marketing Administrative Assistant
Domino's Pizza Enterprises Limited2004 – 2005
• Daily duties included working with consumers, and store level employees to resolve customer complaint, or tech related complications in over 150 stores across the western region. • Reviewed, and processed or denied all employee reimbursements • Assisted new hires in the completion of on-boarding paperwork, and obtained necessary documents for employment within the state of CA. • Made all travel arrangements for over 15 marketing executives, whom each traveled 40% of each month. • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. • Designed electronic file systems and maintained electronic and paper files. • Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, and scanned documents. • Created PowerPoint presentations used for business development.
Sales Representative
Adhesive Brokers2003 – 2003
• Identified prospective clients using lead generating methods and performing an average of 60 cold calls/ day. • Guided clients in an effort to identify needs, and establish purchasing requirements. • Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. • Retained and ensured proper handling and care of 50 previously existing/ and newly acquired client accounts. • Daily inbound calls orders, faxes, backorders and credit memos for assigned accounts and clients. • Consistently met and exceeded department expectations for productivity and accuracy levels.
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