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Renewal Account Manager

Accounting & Finance

Customer Support Expert with a demonstrated history of
working with a variety of fields. Skilled in communication, problem solving and adding
value to the customer experience.

Remote
Federal Renewal Account Manager for VMware. Territories include the USAF
and Federal System Integrator (Raytheon, General Dynamics, BAE, Harris, Mitre, etc).
Work with VMware inside sales representatives on the entire renewal process
cycle (Nurture, renewal quote, adjustments, upsell, closing and confirmations.
Work with Re-sellers on the entire renewal process cycle.

VMware Renewal Account Manager

Imperial Beach
The Foundry Athletics and Nutrition offers the first TrailerFit gym on the West
Coast bringing mobile fitness virtually anywhere
Strategically aligning with private and public sectors, we have activated empty
lots, parks, trails and beaches with this new style of outdoor training
Garnered media coverage in the San Diego Union-Tribune, the CW, CBS, KUSI and other media outlets throughout San Diego

Owner and CrossFit Level 1 Trainer

Greater Phoenix Area
Utilized online and grassroots marketing, with a strong focus on customer
service and referrals, to grow business from zero to a full-time schedule of clients within the first 12-months
Managed all aspects of the business (service, billing, advertising, operations and daily communication with clients)
Worked with subcontractors to ensure that customers' needs were being
met outside of regular pool service and maintenance (building projects, large
repairs, etc.)
Partnered with and acted as subcontractor for successful pool businesses for mutual growth and increased revenue
2014 Angie's List Super Service Award recipient, given to top 5% of companies with consistent A-ratings
Sold business at premier Phoenix market rate, streamlined the process for customers by providing a 30-day training and transition period and a 90-day
guarantee for all accounts

Owner & Operator

July 2008 - May 2012  (3 years 11 months)
Recruited, interviewed, hired, trained and managed numerous full and part-
time staff and volunteers
Responsible for the safety, education, and well-being of up to 500 children at any given time
Spokesperson for TV, radio and print media opportunities, tours, fundraising
activities, job fairs, recruiting events and special events
Received national honors from Boys & Girls Clubs of America as a Youth
Development and Management Professional
Created partnerships and marketing opportunities with schools, recreation
programs, businesses and community groups
Secured sponsorships and ongoing partnerships for the organization with companies such as Go Daddy, University of Phoenix, Coca Cola (Fuze,
Vitamin Water, Aquafina), Toyota, Annexus Group, Arizona Republic and Waste Management
Identified parents and community members for involvement in fundraising, board membership and organizational growth
Increased parent satisfaction scores by creating a Parent Council to modify
programming and events.
Worked closely with the Grants Manager to ensure that proper standards/goals
were being met for a variety of programs that brought money/assistance to the organization
Coordinated opportunities for club members to get involved in community
events
Conducted performance reviews for full-time staff to ensure goals were met and employees had an opportunity to share their successes and concerns
Generated reports and regularly communicated with the Director of HR over
custody issues, parental concerns and employee related issues
Created intelligences to track program success and individual club member
progress
Utilized contractors and community service organizations to ensure that club
facilities were pristine, oftentimes getting goods and services donated to compensate for the low operational budget
Led a team of mentors for a national pilot program "Be Great, " ensuring that at-
risk youth graduated from high school

Director

Thunderbirds Branch
Created opportunities with schools and recreation programs to increase
opportunities for members and to strengthen community relationships
Coordinated and planned programing for after school and summer
programming (daily activities, field trips, meetings, family events, and monthly/
quarterly special events)
Lead, mentored, fundraised and traveled to state/regional/national conferences
with  teen members
Planned and facilitated social events and fundraisers while creating community
partnerships
Worked hands on with club members on a daily basis to ensure individual
progress and success
Served on planning committees for holiday parties, annual dinners, state-wide
teen events and organizational trainings
Worked with families on discipline plans for misbehavior and provided daily
feedback on member progress

Youth Development Supervisor

James Moran is a Renewal Account Manager at Acronis SCS in Imperial Beach, CA. View their experience, skills and work history on Malakye — the professional…

James Moran — Renewal Account Manager at Acronis SCS

James Moran

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Education history

Moorpark College

Northern Arizona University