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Customer Service Representative

Customer Service & Support

Creative self-starter and client-focused leader with a background in hospitality, customer service, music production, and business ownership. Excel at motivating teams, building strong client relationships, and creating memorable customer experiences that drive satisfaction and retention. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as experience delivering high-level, one-on-one customer service in both digital and in-person settings. Significant exposure to hospitality operations, and guest satisfaction.

Passionate about the action sports industry.

- Greet all customers with a smile and an upbeat attitude; answer guests'
   questions about amenities and information regarding local attractions.

- Collaborate cross-functionally with all departments to promote guest
   satisfaction.

- Leverage strong interpersonal and conflict-resolution skills.

- Balance multiple tasks and priorities simultaneously in dynamic, fast-paced
   settings; contribute to a positive and productive workplace culture.

- Partner one-on-one with musicians to support the music production process
   both creatively and technically.

- Generate relevant and engaging content on a consistent basis.

- Forge and foster strong, genuine client relationships that drive satisfaction and
   trust; deliver effective solutions to customer problems in a timely manner.

- Keep up to date on trends and best practices within the music industry to
   assist clients with marketing and decision-making.

Music Producer, Artist

- Spearheaded innovative customer retention campaigns and utilized social media skills to support the company’s customer service efforts.

- Demonstrated exceptional problem-solving skills by managing service requests electronically and maintaining relationships with customers.

- Achieved proficiency in remote team management and consumer habits.

- Successfully facilitated weekly reports to support upper management.

Customer Success Manager

- Oversaw operations and defined strategic direction for a retail startup involving
the sale of hats, shirts, and other accessories.

- Garnered a firsthand understanding of all company departments including
supply chain, marketing, finances, and HR.

- Mastered self-accountability and personal management skills as sole store
employee; successfully sold the company in 2018.

Owner & CEO

Jack Brighenti is a Customer Service Representative at Brand Enhance Parking & Hospitality in Los Angeles, CA.

Jack Brighenti

Jack Brighenti

Skills

Interests

Industries

Education history

Icon Collective College of Music

Providence College