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Warranty Manager · DAKINE
In My Own Words
Outdoor industry professional with a demonstrated history of working in customer service management and sales
Adaptable, high energy and personable with an aptitude for working in dynamic environments Strong skills in communication with a Bachelor of Science in Marketing from Westminster College in Salt Lake City
Work Experience
Warranty Manager
DAKINE2018 – Present
- Managed all retailer and consumer warranty inquiries via phone and email - Managed replacement parts line list and inventory based on distributor and consumer needs - Created and delivered monthly warranty reports for management and product teams - Hired, trained, and supervised seasonal employees - Directed and recorded accurate communication through internal channels for resolution with Accounting, Product, Ecommerce, and Dealer Service team
Salesperson
Radio Boardshop2017 – 2018
- Used In depth knowledge of skate and snow product in alignment within consumer needs to help promote sales - Completed biweekly merchandising projects which included creating window displays, table and face out displays - Familiarized consumers with a variety of brands, including snow and skate softgoods and hardgoods
Senior Stylist
Free People2017 – 2018
- Drove sales and built connections with customers through genuine conversation and assistance within the store - Responsibilities included sales, monthly merchandising projects, and restocking
Marketing Intern
Park City Powder Cats2015 – 2017
- Managed guest reservation process via phone and email from time of booking to arrival at lodge - Assisted with day to day logistics including communication with guides while in the field and various base lodge projects - Participated in promotional videos and materials - Strong communication, dynamic problem solving and creative thinking were necessary for this role
Education
Activity
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