- Managed all retailer and consumer warranty inquiries via phone and email - Managed replacement parts line list and inventory based on distributor and consumer needs - Created and delivered monthly warranty reports for management and product teams - Hired, trained, and supervised seasonal employees - Directed and recorded accurate communication through internal channels for resolution with Accounting, Product, Ecommerce, and Dealer Service team

- Used In depth knowledge of skate and snow product in alignment within consumer needs to help promote sales - Completed biweekly merchandising projects which included creating window displays, table and face out displays - Familiarized consumers with a variety of brands, including snow and skate softgoods and hardgoods

- Drove sales and built connections with customers through genuine conversation and assistance within the store - Responsibilities included sales, monthly merchandising projects, and restocking

- Managed guest reservation process via phone and email from time of booking to arrival at lodge - Assisted with day to day logistics including communication with guides while in the field and various base lodge projects - Participated in promotional videos and materials - Strong communication, dynamic problem solving and creative thinking were necessary for this role