Bike

Fashion

Lifestyle

Outdoor

Skate

Snow

Streetwear

Surf

Swim

Friends and family

Live music

My dog!

Store & Community Manager

Top Management

<p>My background entails of 10+ years of retail experience and a Bachelor&#39;s Degree in  Merchandising and Buying Operations. My areas of expertise are focused on Inventory Control, Visual Merchandising, Sales Management and Customer Service.<br /></p>

Lead the highest volume store for Lole in the United States.
Manage luxury apparel store in ski resort destination.
Actively analyze and adapt all store operations with seasonal
increases/ decreases in trac.
Recruit sta and train on store procedures and company policies.
Organize in-store weekly events with resort community.

Performed opening and closing store procedures.
Delivered essential customer service and product knowledge.
Replenished sales oor and process shipments as needed.

Retail Supervisor

VISUAL MERCHANDISING
o Increased exposure of interior displays by seasonal changes, business needs, and trends 
o Strategized with management top visual techniques to rise sales
o Controlled window installments and in-store displays 
o Accountable for all social media reports 
INVENTORY LEAD
o Monitored inventory levels 
o Delivered merchandise reviews daily
o Responsible for shipping and receiving 
o Trained management and new hire on inventory control methods
o Handled order requests for customer replacements, store warranties and supplies 
CUSTOMER SERVICE
o Operated a Point of Sale cash system, processed payments, refunds, exchanges, and gift cards
o Helped increase store sales goals on a monthly, quarterly, and yearly basis 
o Upheld strong product knowledge, customer and market dynamic
o Completed proficient telephone and email etiquette rapports with management


Inventory and Visual Merchandiser

o Assisted in studio outgoing deliveries, training interns, and assisting other departments
o Fulfilled press merchandise requests for digital, print, and celebrity dressings
o Circulated press releases featured in editorials, magazine covers, and red carpet events
o Analyzed inventory through database tracking systems


Public Relation and Brand Communications Intern

iliana castellano is a Store & Community Manager at Lole in Truckee, CA. View their experience, skills and work history on Malakye — the professional network…

iliana castellano — Store & Community Manager at Lole

iliana castellano

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Education history

International Academy of Design and Technology