Fashion

Lifestyle

Moto & Powersports

Music

Outdoor

Skate

Surf

Yoga

I love being outdoors!  nothing better than a long hike on a gorgeous day.

People focused professional with a desire to help people.  Resolute and determined professional who thrives in a collaborative environment that produces people driven results. Tenacious ability to listen and communicate in an effective and empathetic manner.  

Core Competencies
•   Customer Service & Sales	•   Detailed & Accurate
•   Retail Math	•   Relationship Development
•   Strong Organizational Skills	•   Strong Verbal and Written Communication
•   Advance Excel Functions	•   Time Management
•   Problem Solving 		

ADDITIONAL SKILLS
•	Proficient in Microsoft Office applications, Internet, e-mail, data entry and management.
•	Leap, Salesforce, Skypad and SAP. Full Circle, AS400, and SPS Commerce systems. Oracle, Prism and HSOE. 
•	Amazon Vendor Central, Zappos Vendor Portal, Nordstrom Vendor Portal, Ulta Vendor Portal, Macy’s Vendor Portal, QVC Vendor Portal & JCPenney Vendor Portal.                                            



In charge of all retail sales reporting- weekly, monthly, quarterly, annual and ad hoc to support key stakeholders across several departments.
•	Allocated annual sales budgets into monthly budgets for stores as well as retailer dot com.
•	Tracked actualized sales vs. plans monthly, quarterly, and yearly.
•	Created quarterly field bonus tracker, aggregating monthly sales and working with the VP of Field Sales to ensure accuracy in field structure.
•	Worked closely with key stakeholders to maintain & implement gross shipment and retail sales budgets for all US accounts.  
•	Provided Urban Decay and L’Oréal finance with month-end retailer commentary, summarizing all MTD sales, product launches, seasonal product performance against plans, and performance by retailer for prior closing month.
•	Entered all retailer deduction events in L’Oréal LEAP system for sales and finance approval.


Sales Analyst

Updated and analyzed sell in & sell through reports by style/color by location. Weekly, monthly & seasonally.
•	Identified sales opportunities and work with Account Executive to have those opportunities realized.
•	Updated multiple sales reports to track sales goals by account daily. (Forecast File Report, Weekly Retail Recap, Product Summary Report)
•	Compiled seasonal assortment sheets by account for each new season.
•	Partnered with Customer Service to streamline customer experience.
•	Updated Nest Forms as necessary of all new store openings and sales rep changes to assist the sales rep force.
•	Monthly commission review and maintenance.
•	Worked with Key Account Director and Finance to execute commission pool payouts for service.
•	Collaborated cross functionally with other departments to ensure adequate inventory levels to minimize stock-out situations and over-stock.
•	Tradeshow and sales meeting preparation and attendance. 


Key Accounts Sales Analyst

Managed the placement and fulfillment of orders from International Distributors, including the forecast, POP and sample processes.
•	Ensured that all forecasting requirements are met and orders correctly loaded into the IOE system by distributors, consolidated with US buy, and sourced and placed by planning.  
•	Created and delivered Proforma Invoices upon receipt of the confirmed XF dates by planning. 
•	Coordinated with freight forwarders and business partners to ensure that goods are shipped on time and invoiced correctly in the system.
•	Primary customer service, marketing and operations liaison with Latin America, EMEA and Canada business partners and potential new partners.  
•	Ensured that all product, service and operations requests are consistently and effectively addressed.  
•	Worked with region’s management team and other departments to analyze and resolve account issues.  
•	Ensured all market specific labeling and documentation requirements are met.  
•	Weekly, monthly and seasonal reporting including but not limited to weekly quarter status updates, seasonal SKU forecast preparation and compilation, sales rep goal tracking, etc.  


Sales Operations Analyst

Managed a territory of 7 online accounts and 6 strategic online flash sites for footwear, apparel & accessories.  
•	Created/managed bulks to fulfill replenishment opportunities increasing sales 30% by understanding customer shopping habits.  
•	Forecasted needs across multiple styles for each selling season.
•	Maximized Puma flash site business by presenting curated closeout assortments for quarterly events and managing event calendar including extensive communication to set online event dates. 
•	Implemented and enforced staggered event calendar to take advantage of dynamic at once availability and support partner exclusivity.  
•	Provided high-level service & expertise each season from sell in to sell through.  
•	Managed online connection to the customer through Amazon's Vendor Central.  


Account Executive

Heather Sullivan is a Sales Analyst at L'Oréal - Urban Decay Cosmetics in Huntington Beach, CA.

Heather Sullivan

Heather Sullivan

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