Outdoor

Skate

Wake

Yoga

Cooking

Hiking

Travelling

Customer service

Customer Service & Support

• Responsible for all of west coast US and west coast Canadian in house customer service as well as all direct to consumer customer service

• Providing daily communication with independent sales representatives, retail buyers, end consumers, Warehouse, Accounting Team, Sales Manager and General Manager

• Warranty Assessment and replacement

• Order entry/fulfillment/management on a day to day basis as well as entering order pre-books

• Prepare and manage shipping requests from the office as well as a 3rd party warehouse

• Office management, ordering and managing supplies as well as scheduling maintenance when required

• Processing Credits and Rebills for the accounting team

• Consulting with the accounting team to make sure payments were up to date
and terms were met

• Managing personal Expense reporting through Zoho

• Assisting with the planning of company events and sales meetings, sourcing any required needs

• Providing support to upper management when needed

• Prioritizing tasks and being efficient with time management ensuing deadlines are met

• Team oriented, self-reliant, creative, strong problem solving skills

• Quick learner, eager to succeed, ability to multi task

Customer Service /Office Manager

• Responsible for over 500 accounts domestically. Sales assistant providing in house support to both outside and in house representatives

• Managing orders from importing to fulfillment

• Generating invoices and shipping labels/documents for all domestic and online sales

• Managing customer accounts and providing customer assistance

• Booking accommodations and flights for athletes

• Oversee E-Commerce website for four brands

Domestic Sales Assistant and Product Manager

Heather Santone is a Customer service at Liquid Force Wakeboards in Carlsbad, California.

Heather Santone

Heather Santone

Heather Santone

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