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Logistics & eCommerce Operations Manager

Logistics, Shipping & Operations

Highly analytical and collaborative Supply Chain professional skilled in Supply-Planning, Logistics, Inventory Control, Project Management, and Process improvement. Recognized for consistent enthusiasm, tenacity and success in driving process improvement initiatives focused on operational consistency & reliability, supply chain visibility, and delivery precision.  


Management of supply/demand planning activities for the Canadian retail & US/UK eCommerce business. 

•	Evaluated material requirements based on demand plans, SKU productivity, inventory levels, fill-rates, seasonality, lead times, and vendor capacity through manual methods.
•	Led buying activities for Canadian region, and monitored purchase requisitions for potential production & transit lead-time risks.
•	Preparation of monthly unit-level forecasts and S&OP customer dashboards displaying analysis of productivity, seasonality, variances, trends and internal metrics. 
•	Update and maintenance of (Excel-based) MRP tool used by cross-functional teams to assess current and future global inventory.
•	Partnered with IT/Sales/Sourcing/3PL/Planning partners to troubleshoot and resolve system-tool and work-flow issues, while driving to improve SCM processes and efficiency.


Supply Planning Manager

Management of 3PL relationships, work-flow development, system integration, reporting capabilities, and alignment of all Supply Chain transactions associated with: material flow, inventory accuracy, planning, allocation, scheduling, warehousing, shipping, receiving & invoicing.

•	Developed reporting to track Supply Chain activities for solar projects ranging from 1MW-150MW in size and valued at $1M-$10M.
•	Trained and managed team of 4 Planners & Specialists tasked with coordinating supply/demand allocation, 3PL capacity planning, document preparation, inventory transactions, fulfillment strategy planning, execution, maintenance, and reporting.
•	Implemented SOP’s & KPI’s to maximize and measure performance related to: supply chain costs, production & transit lead-times, order fulfillment accuracy, 3PL warehouse inventory control, documentation accuracy, and root-cause troubleshooting.
•	Collaborated closely and effectively with IT dept. and a team of 3 external consultants to drive the implementation and development of the ERP system, optimization of the TMS, and the system-integration of core internal and external applications.
•	Proposed standardized plan to improve data transparency and document management strategies within the Supply Chain dept. 


Planning & Fulfillment Manager

Successful management of project life cycle activities associated with procurement, allocation, fulfillment and inventory management.  
Projects managed/fulfilled: (2017) 15 projects, 694MW/1600 trucks delivered; (2016) 50 projects, 650MW / 2000 trucks delivered

•	Initiated strategic planning, execution & maintenance of contract-compliant Master Schedules targeted to provide weekly status on project deliveries.
•	Projected shipping forecasts to support inventory control, capacity planning, equipment availability and shipping-volume scalability for 3PL partners.
•	Conducted QA evaluations of Suppliers & 3PL’s through review of document-control adherence, system-resources, work-flow performance, and inventory management.  Measured results to validate compliance, identify cost savings, and increase fulfillment speed & accuracy.
•	Reviewed, verified and maintained accuracy & completeness of Sales Orders, BOM’s and Part setup in PLM and ERP.  Leveraged subject matter expertise to resolve errors and verify data integrity, lineage, and flow. 
•	Liaised with cross-functional teams, Suppliers, and 3PL partners to map business work-flows, explore system-tool integration, and develop SOP’s and service level agreements.

Production Planner / Document Control Specialist

Facilitated end-to-end logistics of supplier and customer orders through the execution of transactions related to operational flow, goods-received, stock movement, documentation, and fulfillment.

•	Prepared freight quotes and planned shipping schedules in accordance with supplier timelines, contract parameters and committed delivery dates. 
•	Ensured inventory control integrity and accuracy through meticulous transaction of PO receipts and pack-lists, analysis of cycle-counts, and resolution of transaction discrepancies.
•	Formalized improvement initiatives through design and standardization of department SOP.




Logistics & Planning Specialist 

Supervision and maintenance of allocation-based transactions to ensure accurate order fulfillment, on-time delivery, and prompt invoicing.

•	Audited and processed daily pick tickets based on allocation/accounting requirements, transacted Return Authorizations, generated daily inventory reports, and administered inventory transfers & adjustments.
•	Maintained vendor manuals & routing guides, and implemented proper ticketing procedures to ensure factories and distribution facilities met compliance demands.
•	Sales Order Management of Pacific Northwest regional-accounts as well as key-account sales support for Zumiez. 
•	Daily correspondence with customers and Finance team regarding sales order status, sample requests, tracking information, inventory, invoicing, returns, terms and credit issues.
•	Management of employee orders while maintaining individual account balances.



Logistics & Allocation Coordinator / Inside Sales Operations

Authorized sales order allocation and fulfillment transactions for US & Canada, and managed all Warranty/RMA activity.  Led business process improvements, and tracked metrics associated with Sales-Operations, Purchasing/Production/Quality, and Logistics/Allocation.
 
•	Managed, controlled and monitored US & CAN inventory activities related to PO-receipts, pick tickets, RMA’s, transfers/adjustments, cycle counts and variances.  Conducted analyses to eliminate risk and took corrective action to resolve errors and discrepancies.
•	Facilitated daily correspondence with suppliers and 3PL partners (warehouse/freight-forwarders/brokers) regarding production PO’s, packaging, documentation, international/domestic shipments, and exceptions to ensure compliance, accuracy and timely receipt.
•	Prepared weekly invoice projections for Finance team, and proactively addressed risk factors including: outstanding payments, production delays, and shipment shortages. 
•	Logged, verified and authorized all RMA transactions for US/CAN, and prepared quarterly warranty claim reports per vendor.
•	Developed, implemented, and trained US & Canada teams on the RMA/Warranty process.
•	Supported work-flow and system-tool processes across 6 cross-functional teams: Sales, Finance, Purchasing, Production, Quality and 3PL warehouse. 


Sr. Logistics & Allocation Specialist / Returns-Warranty Manager

Aspen, CO – 2005, 2006
Los Angeles, CA – 2005

Responsible for managing communication between producer and on-air talent during live segments. 

•	Met daily with producers and stage crew to review schedules and determine the needs of upcoming segments. 
•	Provided format, copy and promotional information for announcers.
•	Coordinated live interviews with athletes, family and relative spectators.
•	Supported on-air talent by maintaining overall familiarity with venue & athlete history for use in writing lead/interview scripts.


X-Games - Stage Manager

•	Responsible for merchandising, maintaining and training of the Snowboard/Skate/Apparel Departments
•	Maintained dialogue with respective buyers and managed the department inventory
•	 Supervised & monitored shrink reduction plans
•	Attended all vendor-clinics to stay current with product and purchasing trends of the action  sports industry
•	Attended annual snow sport expos; a sales representative for Ski Market.

Asst. Softgoods Manager/Sales Associate

•	Management of equipment allocation and use across all University production events & classes, according to priority, schedule, supply, faculty preferences/requirements, and other resource considerations
•	Comprehensive & in-depth knowledge of the principles and methods related to performing [studio and remote] video-production and post-production services including: lighting, sound, camera work, and editing [predominantly using Avid studio editing software]
•	Responsible for programming & promotion tasks for WCSU-TV, as well as web-development & graphic design projects for the University

Media Services - Production Assistant

•	Developed & facilitated training workshops in various Microsoft and Adobe based applications for the Student Technology Training Center
•	Collaborated with the WSCU web-development team to create & maintain website layout/user interface via HTML/JavaScript
•	Installed, supported, and trained students & faculty on all University computing software
•	Performed troubleshooting and repair of computers, printers and networking devices in a mixed technology environment (Windows, Apple, VAX)
•	Supervised campus computer labs and managed student user accounts

University Computing - User Support

Heather Marcelynas is a Logistics & eCommerce Operations Manager at OCHO Candy, Inc. in Oakland, CA.

Heather Marcelynas

Heather Marcelynas

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