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Credit/Collections Manager

Top Management

<p>Results-driven professional with a solid background in finance and operations within accounts receivable, credit/collections, warehouse, fulfillment/logistics, customer service/clients' relations, wholesale sales support and office management. Proven ability to streamline processes, optimize efficiency, and drive business growth. Strong leadership skills with a focus on achieving organizational goals and delivering exceptional customer service.</p>

•	Managed the Accounts Receivable 3M aging and reduced all past dues over 60 to less than 10% from a high of 40%.
•	Reduced the bank account’s reserves from a high of $100K to a minimum of $15K, which increased the weekly line of credit.
•	Established KPI’s for the Credit-Collections team which created a monthly positive cash flow and reached set budgets.
•	Implemented SOPs for the Sales team and Sales Support for on-boarding of new customers and being paid promptly.
•	Lowered the 3PL’s SLA for B2B from a high of 10-14 days to 3-5 and the D2C SLA from a high of 7-10 down to 1-3 days.
•	Created weekly reports with the 3PL Client Services team to track and reduce shipping errors and accurate reporting.


Sr. Manager AR-Credit/Collections OTC and 3PL Operations (RIF)

•	Created OTC departmental SOPs for the Order Management, EDI, Billing and A/R that had not yet been established.
•	Managed the Accounts receivable aging of 7M open receivables and lowered the DSO from a high of 85 days to 45 days.
•	Created an on-boarding process for new customers that verified net terms granted and eliminated bad debt write offs.
•	Created reporting with the Director of Trade and Analytics for reporting of future allowances that minimized chargebacks.
•	Created quarterly detailed reporting for allowance for doubtful accounts that helped significantly lower bad debt write offs.
•	Coordinated the transition from an on-site Logistics and Distribution warehouse to a 3PL facility.


Sr. Manager AR-Credit/Collections OTC and Order Management

•	Managed the daily operations and responsibilities for the accounting department, specifically in AR and AP roles.
•	Assist Controller with month-end close accruals, journal entries, bank reconciliations along with other assigned tasks.
•	Created weekly reporting to lower A/P outstanding past due invoices based on my forecast of in-coming A/R payments.
•	Lowered A/R aging DSO down to 40 days from a high of 70 that increased a more positive cash flow to A/P payments owed.


Accounting Manager; A/R and A/P

Accounting Manager; A/R and A/P
*	Managed the daily operations and responsibilities for the accounting department, specifically in AR and AP roles.
*	Assist Controller with month-end close accruals, journal entries, bank reconciliations along with other assigned tasks.
*	Created weekly reporting to lower A/P outstanding past due invoices based on my forecast of in-coming A/R payments.
*	Lowered A/R aging DSO down to 40 days from a high of 70 that increased a more positive cash flow to A/P payments owed.

Designer Wellness

(Contract)
*	Manage day to day processes for accounts receivable aging and all credit and collection efforts.
*	Assisted with month end close duties and responsibilities and contributed management reports weekly.
*	Lowered A/R past due and specifically the over 120 balances by 50% with creative negotiation for customer payment plans.

A/R Credit/Collections Manager

•	Manage day to day processes for accounts receivable aging and all credit and collection efforts.
•	Assisted with month end close duties and responsibilities and contributed management reports weekly.
•	Lowered A/R past due and specifically the over 120 balances by 50% with creative negotiation for customer payment plans.


AR-Credit/Collections Manager (Contract)

•	Directed the logistics and distribution of two 36,0000 square feet on-site warehouses with 20+ reports.
•	Implemented weekly cycle counts that created accurate and readily available inventory reports and 98% ship fill rates.
•	Created separate area for better inventory handling and checkout for POP that eliminated costly missing merchandise.
•	Coordinated the full warehouse transition to a 3PL facility in less than 30 days.
•	Managed the full cycle A/R, Credit-Collections of 5M and created SOPs and KPI’s that lowered the DSO by 50%.
•	Created data reporting for Customer Service and EDI that tracked and disputed chargebacks and lowered customer claims.


Operations Manager: Warehouse, A/R-Credit/Collections OTC

*	Managed A/R-Credit/Collections within set DSO goals with daily supervision, direction, and hands-on assistance.
*	Recommended and implemented new Credit/Collections departmental strategy, policies, and procedures.
*	Created cash collection analysis and forecasts calculating DSO and allowance for bad debt reserve with an aging of 10M.
*	Implemented SOP to review all credit applications, run credit checks, and research dealer/customer credit history.
ERP/Software:
*	Acumatica, Sage, NetSuite, Oracle, Microsoft Dynamics GP, Full Circle, QuickBooks, SAP
*	Microsoft Office, Excel, Word, PowerPoint, Outlook, GAAP

A/R Credit/Collections and A/P Manager

Greg Ostrander is a Credit/Collections Manager at Boody North America in Carlsbad, CA.

Greg Ostrander

Greg Ostrander

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