Gladys Mora Salomon

Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans. Monitored trends in online retail to identify new opportunities for growth. Monitored inventory to maintain sufficient supply levels to meet business and customer needs. Photographed and edited product photos using Adobe Illustrator and Photoshop Prepared written descriptions of merchandise for sale on company website which were uploaded through Shopify Managed customer service inquiries and complaints for customer satisfaction. Packed, secured, labeled and applied postage to materials to prepare items for shipment. Corresponded with online customers to address questions or complaints about products, policies, or shipping methods. Increased customer engagement through social media platforms such as Instagram, TikTok, and Facebook Planned new product external launch and release while managing cross functional implementation of plan. Managed product development lifecycle from conception to release.

Helped customers complete purchases, locate items, and join reward programs. Greeted customers, helped locate merchandise, and suggested suitable options. Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction. Stocked merchandise, clearly labeling items, and arranging according to size or color. Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers. Used POS system to process sales, returns, online orders, and gift card activations.