Gladys Mora Salomon
E-Commerce Assistant & Social Media Manager
Long Beach | United States
Skills
No information
Interests
No information
Industries
Fashion
Lifestyle
Trajectory
Jul 2021 — Now
E-Commerce Assistant & Social Media Manager · La Rosa Brand Jewelry
Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
Monitored trends in online retail to identify new opportunities for growth.
Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Photographed and edited product photos using Adobe Illustrator and Photoshop
Prepared written descriptions of merchandise for sale on company website which were uploaded through Shopify
Managed customer service inquiries and complaints for customer satisfaction.
Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Corresponded with online customers to address questions or complaints about
products, policies, or shipping methods.
Increased customer engagement through social media platforms such as
Instagram, TikTok, and Facebook
Planned new product external launch and release while managing cross functional
implementation of plan.
Managed product development lifecycle from conception to release.
Jul 2021 — Jan 2022
Retail Associate · Marshalls
Helped customers complete purchases, locate items, and join reward programs.
Greeted customers, helped locate merchandise, and suggested suitable
options.
Refunded payments for returned items, processed exchanges, and offered store
credit to achieve customer satisfaction.
Stocked merchandise, clearly labeling items, and arranging according to size or
color.
Checked pricing, scanned items, applied discounts, and printed receipts to ring
up customers.
Used POS system to process sales, returns, online orders, and gift card
activations.
Activity
Education history
California State University Long Beach
Bachelor of Arts | 2018 - 2022
