Giselle Garcia
International Account Manager · Bisco Industries
CA
Work Experience
International Account Manager
Bisco Industries2015 – 2016
• Provided personalized service on full life cycle of purchase orders to ensure on time delivery • Order file maintenance, pricing, samples, payment methods, created commercial invoices, pro-forma, packing lists, return authorizations, contacting freight forwarders, shipment consolidation, order status, delays, shortages, credit holds • Cultivated relationships with new and existing European customers to generate more business; increased sales by 16.9% • Established positive rapport with support departments to ensure smooth process flow for customer orders/ changes • Responded timely to customer inquires and issues with a friendly demeanor before or after business hours
Preventive Care Advocate
University of California, Riverside2013 – 2015
• Verified various student’s medical insurance coverage over the phone and online adhering with compliance to HIPPA • Raised awareness and utilization of health services to students through presentations, events, and social media • Coordinated and facilitated wellness programs and campus-wide initiatives to educate the diverse student body • Sourced, screened, interviewed and trained new hires in policy and procedures while fostering an inclusive work environment • Researched to assist in gathering and compiling data to support our various project objectives’
Student Assistant
University of California, Riverside2014 – 2015
• Coordinated mail and packages in an accurate and timely manner by verifying and logging them into the department’s server • Filed (paper and electronic) purchase orders, travel reimbursements, personnel files, and transcripts • Reserved rooms, scanned, copied documents, answered phones, record keeping, maintained and ordered office supplies • Front desk coverage; interacted with Senior management and all levels of the organization in a professional and courteous manner
Human Resource Intern
University of California, Riverside2013 – 2013
• Generated, maintained, and analyzed employment activity reports, Applicant Tracking System, reference reports, surveys, assessments, employee files, compiled reports, interview questions, and chargeback tools spreadsheet • Assisted with requisition management, developed hiring strategies, weekly job postings, and sourced applicants on LinkedIn • Conducted telephone prescreening and scheduled interviews that align with HR personnel’s schedule and followed up • Handled confidential and sensitive documents with discretion and tact at all times
Sales Associate
Tommy Hilfiger2013 – 2013
• Ensured each customer received superior customer service by mystery shop standards • Improved sales by retaining awareness of all promotions, advertisements, and brand recognition • Upheld store cleanliness standards by organizing and restocking tables and racks with strict attention to detail • Effectively communicated in a fast-paced and team environment
Administrative Assistant
Fausto Garcia Nursery2009 – 2012
• Efficiently coordinated communication between individual customers, other businesses and vendors with management • Administrative duties—Accounts Receivable/ Payable, Invoices, Inventory management, Expense reports, Permits, Filing • Interacted with customers to assess their needs/likes to ensure quality product selection and customer satisfaction