Summary
Activity
Work experience
Pacific Edge Wine & Spirits
Order Specialist | 01/2022 - Current
Malibu Shirts Inc.
Order Fulfillment Manager | 01/2015 - 08/2021
Effectively operating, & implementing daily, weekly, and monthly procedures to efficiently ship all store transfers to our Hawaii Islands locations. I have efficiently implemented operational procedure for shipping all wholesale orders, e-commerce orders, plus handling exchanges and returns. I also answer all general customer inquiries. For my efforts thus far I have received 3 raises in my time with Malibu Shirts.
• Ensure physical inventory accuracy.
• Fulfill order process including store transfers, E-Commerce orders, and Wholesale.
• I oversee the order tracking process and ensure orders are processed on a timely manner.
• I pick and pack orders for 7 weekly store transfers
• Shrinkage control: Providing all physical inventory adjustment Information. (e.g., damages, samples, qty discrepancies)
• Maintain, and help amend inventory and logistics corporate policies to continually approve operational efficiency for main the warehouse as well as receiving at the store level.
• Through our merchant services process returns, and approve international web orders.
• I have demonstrated effective communication and organizational skills to help facilitate pertinent data for the President, the Creative Director, and Purchasing Manager.
• I maintain and meet shipping deadlines and delivery schedule.
• Constantly evolve warehouse organization as new products are being introduced, and 2 new locations have been added during my employment.
Restoration Hardware - Camarillo Premium Outlets
Receiving Lead | 08/2012 - 04/2013
Resolve customer complaints and answer customers’ questions regarding policies and procedures.
• Supervise the work of stock team, and sales floor employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, and problems.
• Provide employees with guidance in handling difficult and complex problems, and help in resolving escalated complaints, or disputes.
• Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Train and coach employees in job duties and company policies to implement best practices.
• Evaluate employees’ job performance and conformance to policies and recommend appropriate personnel action.
• Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
• Interpret and communicate work procedures and company policies to staff.
Mediterranean Heating & Air, Inc
Managed warehouse staff | 05/2010 - 09/2011
- Planned, & coordinated the day-to-day administrative services of 8 installation crews for home service company specializing in energy efficient solutions such as solar panels, tank less water heaters, attic insulation, & central air conditioning systems.
• Prepared and reviewed sales and operational reports to ensure accuracy, efficiency, and track performance data to measure productivity and goal achievement and to identify areas needing cost reduction and program improvement.
• Analyzed internal processes and recommended and implemented procedural policy changes to improve operations, such as supply changes and the disposal of records.
• Managed warehouse staff, prepared work schedules, assigned specific duties, verified time cards, and set goals and deadlines.
• Determined monthly warehouse inventory requirements based on forecasts of customer demand.
• Planned, administered, and controlled the budgets for equipment and supplies.
• Increased profit margins by locating, selecting, and negotiating the procurement of low cost, high quality material and supplies.
• Reduced inventory stock by 50%; by re-organizing, & instituting inventory controls.
• Lowered averaged job costs by $500.
Warehouse Manager
Camarillo, Ca.
Pacific Aire, Inc.
Warehouse Manager | 10/2006 - 03/2010
Managed warehouse personnel, service technicians and installation teams for central air heating and air conditioning systems.
• Directed and coordinated activities of the supportive warehouse department concerned with the purchasing, pricing, sales, and distribution of products and services.
• Managed job calendar, prepared work schedules, assigned specific duties and set and monitored goals.
• Determined proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.
• Involved in the planning and directing activities such as sales promotions, coordinating with other department heads as required.
• Created new filing systems for warranties, & invoices that ensured 100% warranty claims being paid out.
• Processed job folder, permits, and other essential forms.
• Maintained service center inventory and reconciled inventory by the 1st of each month.
• Inspected and maintained vehicle supplies and equipment. Scheduled all vehicle service appointments ensuring that vehicles (16) were in proper working condition.
Education history
Cal Poly State University
N/A
Moorpark College
A.A.
