In my own words
— GeorgieMy name is Georgie Kagianas.
I am a Chicago born who moved to California to pursue my dream in outdoor sports. I am passionate about the outdoor sports industry and exude the lifestyle. Can be described by my peers and leaders as personable, enthusiastic, and determined. I am self-motivated yet am eager to work in settings that support team work. I enhance and support the quality of service to my clients while encouraging teammate morale.
Trajectory
Sep 2019 — Now
Suite Activation Representative · San Francisco 49ers
Personally manage suite partners of the 49ers and Levi’s® Stadium by building and maintaining relationships to enhance suite partner experience
Capitalized on the 2019 NFC Championship (pre-pandemic), collecting 80% of 2020 invoice payments and 11% collected post shelter-in-place, totaling 91% of 2020 invoice payments collected during the pandemic
Proactive outreach to suite partners to build and manage relationships during 49ers games and events, and most crucially leading conversations on how company policies were unfolding in response to COVID-19 and their sentiment around the 2020 season
Named Prospector of the Month in Jan 2021 for efforts in rolling over $4.1M of 2020 funds to 2021 and collected $1.58M new COI as well as extended term length of contracts for about 80% of book of business
Create interactive content to engage with suite partners during a predominately virtual NFL season due to the pandemic
Responsible for inventory management of suite rentals for the 49ers season as well as third party events and concerts hosted at Levi’s® Stadium
Activation of suite partner entitlements to ensure delivery of all contractually obligated items
Apr 2018 — Jun 2019
Rental Suite Coordinator · United Center
Coordinate the sale and delivery of 4-80 person capacity suite rentals for 160+ Bulls and Blackhawks games and world-class concerts and events, such as Elton John, KISS, and Queen
Execute rental suite contract and finalize returned agreement with payment in Microsoft Dynamics CRM system and Archtics ticketing database
Communicate day-of-event logistics with the client such as ticketing, parking, catering, pre-event meetings, etc. and resolve client requests and guest recovery opportunities in a timely fashion
Act as a liaison between internal departments i.e. Box Office, Marketing, Creative Services, Accounting, Guest Services, Levy Catering, and Chicago Bulls and Chicago Blackhawks executives
Managed report presented to the Bulls and Blackhawks executive leadership based on Complimentary Suites for sponsors such as Coca-Cola, Zenni, AT&T, and promotors such as Live Nation
Dec 2016 — Dec 2017
Premium Client Service Representative · Angels Baseball
Personal service representative to 470+ accounts primarily consisting of Premium Diamond Club members
Renew season seat holders into the upcoming season while providing upgrade opportunities and manage clients’ financial status of their account
Generate revenue through suite rentals, mini and full season ticket packages, group ticket purchases
Resolve guest recovery opportunities in a timely fashion
Build and maintain relationships with clients via B2B drop-ins, seat visits, membership events, phone calls
Provide clients with exclusive in-game and on-field experiences
Jan 2015 — Dec 2016
Account Manager, Membership Services · Sacramento Kings
Personal service representative to 400+ Season Ticket Member clients
Successfully relocated and renewed Season Ticket Members from Sleep Train Arena into their new seat location for the inaugural 2016-17 basketball season at Golden 1 Center during annual renewal campaign
Ensure all Sacramento Kings and Golden 1 Center exclusive events, benefits, etc are communicated to clients
Adhere to game day responsibilities i.e in-seat client visits, exercising the Surprise and Delight campaign, exclusive in-game membership experiences
Activity
Education history
Eastern Illinois University
Bachelor Degree | 2013 - 2014
