Customer Service Focused on building a customer for life during every customer interaction Demonstrates in-depth knowledge of Pearl Izumi products Achieves daily sales goals on a regular basis Meets standards for items sold per transaction (IPT’s) Honors our lifetime warranty and makes the greatest effort to enhance the customers perception of the Pearl Izumi brand even when they are returning Product - make it simple for the customer Understands all policies and procedures outlined in the Retail Operations Manual Store Operations Receives merchandise and stocks according to standards outlined by store manager Assists with execution of physical inventories Assists manager with supply and merchandise orders as requested Follows all company policies and procedures as outlined by the Store Manager; asks for additional training on processes and procedures which are not understood Protects the assets of the company Calls Manager or Assistant Manager immediately in any emergency situations; contacts the Retail Operations Manager or Director of Retail if the Manager or Assistant are unavailable Visual & Merchandising Maintains corporate visual and merchandising standards Ensures all signing and merchandising represents the Pearl Izumi Brand as the premier running, cycling and active athletic brand Eliminates anything that visually detracts from the Pearl Izumi brand in the store Team Responsibilities Demonstrates good teamwork tact and professionalism in all interactions with all team members and customers Represents our brand consistently in all communications. Every communication should flawlessly represent our brand image