-Managing customer success for Mike’s Bikes, Public Bikes, NS, Rondo, Creme, BikeSmart and Andare Apparel, reducing response time and improving customer satisfaction rates. -Coordinating with marketing, purchasing, and sales for successful online listing creation and product launches. -Daily management of web store inventory, product listings, and orders. Management of social media channels -Guides direction, maintenance, and content creation for website product listings. -An active participant in online and storefront sales, working with Sales Omnichannel and CRM