• Conducted training of 12 new staff members with process of renting and returning canoes and kayaks. • Organized and oversaw employee activities and position coordination of 10 coworkers daily. • Displayed strong decision-making skills in managing customer complaints, group reservations, and emergency situations.

• Identified brand perception using over 200 survey results from target audience. • Diversified social media platforms by creating eight uniquely branded posts promoting daily events. • Increased Friday night sales with new drink promotions and spreading over 250 fliers in target neighborhoods.

• Organized market research targeting 300 potential customers to help create and design a new product. • Achieved full return on investment of $1900 within six weeks of sales with a final 153% ROI after 10 weeks. • Oversaw sales and marketing roles to unify our brand image and maximize customer turnout at sales events. • Analyzed projected sales to establish efficient product reordering processes and manufacturing schedules. • Company was started through the UW Entrepreneurship 472 & 473 class: Creating a Company

• Provided excellent customer service to 250 or more suite guests per shift. • Developed verbal communication and listening skills while helping solve guests’ problems. • Improved teamwork abilities by coordinating eight or more tasks between three employees.

• Generated over 300 new sales prospects by means of email inquiry, door to door promotion, and marketing events. • Conducted at least 50 sales calls per shift, resulting in 20 new member sign ups. • Planned, promoted, and ran three personal marketing promotion events with an average of 15 members per event.

• Demonstrated strong customer service skills, assisting over 50 customers per shift to increase store efficiency by 15% • Improved conflict managed skills as the main point of contact for my coworkers and our manager. • Organized daily task completion of 10 or more duties between four coworkers.

• Strategically analyzed promotional events each week to reach 200 Zipcar app downloads within our $120 budget. • Ran weeklong competition amongst 20 Greek chapters, capturing over 50 app downloads. • Coordinated 7 promotional events around UW campus, engaging in at least 60 sales conversations per event.