• Ensure high levels of customer satisfaction through excellent sales service • Assess customer’s needs and provide assistance in regards to information on bulk tickets • Welcome customers to the online store and answer all inquiries • Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis • Actively seek out customers in outbound sales • Remain knowledgeable on products offered and discuss available options • Process POS (point of sale) purchases • Cross sell products (sponsorships & partnerships) • Handle returns of ticket sales • Team up with co-workers to ensure proper customer service • Build productive trust relationships with customers • Comply with inventory control procedures • Suggest ways to improve sales (e.g. planning marketing activities, trade shows, etc.) • Track record of over-achieving sales quota • Hands-on experience with POS transactions • Ability to perform under pressure as well as address complaints in a timely manner