Erich Pinske
Aspiring Product Line Coordinator · The North Face
Denver Metropolitan Area
In My Own Words
I am an accomplished professional with over three years of experience in Sales, Operations Management, and Customer Support across industries such as retail and software as a service. My journey includes roles at reputable companies like The North Face and Juiced, where I excelled in client relationship management, cross-functional collaboration, and strategic planning. One notable achievement is successfully leading a team of 30+ contractors as an Operations Manager, improving performance and operational efficiency within our customer support and consulting. My skills include data analytics, communication, project management, technical aptitude, a strong entrepreneurial spirit and a passion for industry innovation.
Work Experience
Product Line Apprentice - Americas
The North Face2024 – Present
- Coordinates and manages data related to product line management and development processes. - Acts as the communication liaison for all details regarding the product line. - Aids in managing product planning, line plans, and development information with high attention to detail. - Developes proficiency with tools such as Adobe Illustrator, Airtable, Enovia, Figma, Nexeo, and Visulon.
Certified Ski Instructor
Eldora2024 – Present
- Provides ski instruction to guests of all ages, ensuring safety, inclusivity, and memorable experiences while building strong family relationships and promoting the resort’s welcoming culture. - Communicates with parents, students, and team members to coordinate lessons, address guest needs, uphold the resort’s inclusive culture, and support corporate responsibility and community initiatives. - Participates in ongoing training to improve skiing skills, ensuring high-quality instruction and contributing to a dynamic, supportive learning environment for guests of all ages.
Sales Associate
The North Face2023 – 2024
- Engaged with customers personally, embodying the brand ethos and crafting an exceptional in-store experience. - Acted as a comprehensive resource for customers, offering insights into products, community connections, and activity recommendations through a deep understanding of the brand. - Embraced a commitment to continuous learning and sharing relevant knowledge, ensuring customers have memorable and valuable interactions. - Contributed to achieving sales and productivity targets by leveraging available resources to meet customers’ diverse needs, playing a key role in the store's success.
Contractor Relationship Coordinator
Apex Systems2024 – 2024
- Served as the primary point of contact for key clients and contractors, overseeing their hours worked, performance management, training, and development while ensuring effective communication and addressing any issues. -Worked closely with Contractor Services to handle benefits and pay-related matters, ensuring contractors receive accurate and timely information and support. - Tracked and analyzed client-specific data to provide insights on contractor performance and identify areas for improvement, contributing to more efficient and effective contract management.
Operations Manager
Juiced2022 – 2023
- Attended weekly meetings with Juiced's Executives to review the completion of previously assigned tasks and delegate new tasks towards the current week or the operations backlog. - Created weekly performance reviews for the support and informative departments to evaluate the quality of carried-out responsibilities and drive contractor performance. - Provided support to app users, processed refunds, and reviewed the validity of bank disputes through Stripe Payment Processor. - Developed teams by posting job listings for vacant positions, reviewing applicant qualifications, and hosting remote calls for onboard training. - Wrote internal documentation such as position instructions and corporate policies regarding benefits, compensation, and codes of conduct.
Shift Lead
Caribou Coffee2017 – 2022
- Coordinated team members to complete the store's daily opening and closing tasks. - Assisted manager in administrative tasks such as reconciling cash floats, over rings/refunds, and safe deposits. - Provided customers with a welcoming and helpful experience while dining. - Conducted the in-store training and shadowing of multiple new team members.
Customer Support Specialist
Juiced2021 – 2022
- Addressed potential customer issues or inquiries in a professional manner through email, social media, and reviews through Zendesk Help Software. - Forwarded software bugs and suggested features to the product development team. - Organized visual presentations and hosted community outreach events to boost customer engagement. - Consulted customers on business operations and inventory acquisition opportunities.
Certified Sailing Instructor
Wayzata Sailing2018 – 2020
Instructor of Youth RAD, Youth PRAM, & Adult Keelboat Programs - Created weekly lesson plans that provided students with a safe and enjoyable learning experience. - Supported the development of student's abilities through goal setting and daily progression evaluation. - Supervised students to ensure a positive and inclusive learning environment.
Retail Sales Associate
Gear West Ski & Run2016 – 2017
- Drove sales through suggestive selling and sharing of product knowledge. - Addressed customers with engaging and helpful customer service. - Processed customer sales and managed back-of-house inventory.
Education
Orono Senior High School
2014 – 2018