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Technician

Customer Service & Support

<p><span style="color: rgb(0, 35, 37);">Results-driven sales professional with over 14 years of success in driving revenue growth, building strategic client relationships, and leading high-performance sales teams. Proven ability to exceed sales targets across competitive markets through consultative selling, data-driven strategy, and a deep understanding of customer needs. Skilled in B2B and B2C sales, account management, and pipeline development, with a consistent track record of outperforming quotas and expanding market share. Adept at using CRM platforms and sales analytics to identify opportunities and optimize performance. A dynamic communicator and negotiator committed to delivering value and fostering long-term partnerships.</span></p>

- Spearheaded new client acquisition efforts, expanding the customer base by 30% within 2 years through strategic outreach and referrals
- Managed the full sales cycle from initial inquiry and quoting to PO procurement, and post-sale execution
- Delivered $1.5M in annual revenue
Served as primary point of contact from pre-sale through project completion, maintaining strong client satisfaction and retention

Outside Sales

- Managed full sales cycle from quoting to PO acquisition and post-sale project management
- Delivered $1M in annual sales
- Collaborated with operations and the project manager post-sale to ensure timely delivery and/or installation

Equipment & Installation Sales

- Channel owner over all PADI web domains
- Daily frontend management & updates of PADI.com and other company web domains
- Development of SEO strategy for all properties along with the implementation,
ongoing monitoring & optimizing that follows increasing metrics by 42%
- Translation of PADI.com into over 26 languages

Website Content & SEO Specialist

Fire sprinkler system testing, certification and repairs.

Recreated the custom website department. Interviewed qualified candidates for the department roles. Increased department revenue almost 800% by creating training material and delivered training on it; created product collateral for the marketing department; encouraging company wide sales for custom websites. Was able to reduce the development process time by over 50% after streamlining the work flow, shortening department SLAs and eliminating unnecessary development steps. Introduced a project management system to keep upper level management abreast of the department. Implemented all initial SEO into the websites and managed all ongoing SEO add-on packages when sold.

Project Manager - Custom Webistes

Lead SEM/PPC account manager for the reseller agency channel. Grew the reseller portfolio from $120K/monthly average spend to over $250K/monthly spend by showing on average an increase of 10% ROI on campaigns. Was responsible for the daily maintenance of campaigns which included keyword research, ad copy revisions, A/B testing & suggested landing page or website improvements. Provided weekly or monthly reports.

Senior Business Relationship Manager

SEM/PPC account manager for the direct sales department in addition to the account manager for the reseller agency channel. Direct sales side responsibilities: Daily maintenance of ad campaigns including implementation of new keywords where needed, updating of ad copy, A/B testing and identifying any landing page or website improvements which would help to facilitate an increase in metrics. Reseller agency side responsibilities: helped created the reseller agency channel, created accounts within the internal system, structured the budget contracts for the campaigns, maintained all ad campaigns and provided reporting to agencies through daily/weekly/monthly KPI reports. Improved strategies for clients by analyzing campaigns and consulting with senior associates.

Account Manager

Started as a telephone sales rep making cold calls to Real Estate agents pitching an online web solution. After consistently performing as the number one sales rep, I was moved to the position of Direct Sales Manager where I was responsible for closing deals transferred by the telephone sales reps. Was responsible for a monthly sales quota, which was consistently beyond reached each month along with the training of the sales reps where needed. After honing my sales skills for a few years I took the position of Quality Assurance Manager where I was charged with account retention. After about 2 years I was asked to move back to the position of Direct Sales Manager.

Direct Sales Manager

Eric Mendez is a Technician at Collins Company in Chino, CA. View their experience, skills and work history on Malakye — the professional network for…

Eric Mendez — Technician at Collins Company — Chino, CA

Eric Mendez

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