VANS SKATEPARK ORANGE 07/2021- PRESENT • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. • Reviewed sales and gross profit reports to determine options for increasing market growth. • Conducted weekly TLM to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals. • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. ASSISTANT STOCKROOM MANAGER, VANS; TEMECULA, CA -05/2017-04/2019 • Scanned and entered new inventory, updated numbers and investigated variances. • Handled day-to-day shipping and receiving overseeing more than 50 packages per day. • Trained new staff on job duties, company policies and safety procedures for rapid onboarding. • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability. • Maximized coverage by carefully allocating resources, setting schedules and delegating assignments. • Created and enforced detailed organization processes to increase quality service standards.

Strengthened inventory processes to balance supply needs with budget and space limitations. • Handled day-to-day shipping and receiving overseeing more than 40 packages per day. • Made sure MOS procedures where done properly.

• Engaged with customers to effectively build rapport and lasting relationships. • Educated customers on promotions to enhance sales. • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.