Fashion

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Ecommerce Support & Customer Service

Customer Service & Support

*Planning: E-Commerce based seasonal planning. Buying on the style/color/size level.
•Order Management: Order entry, Bulk management and order cancellation.
*All online customer service: Customer order assistance, order cancellation, edit orders, process all returns and online product warranties. *Assist with launching all season for web. Including International regions (EU & AUS)
*Recap site analytics and reports to make decisions to continuously improve current website 
*Lead cross functional team in launching product/updated category pages/landing pages
*Weekly and Monthly remerchandising of the website to support onsite marketing content, email marketing, social media initiatives, and to keep the wesbites looking fresh
*Develop and maintain effective working relationships with other necessary team members; Accounting, IT, Production, Design, Marketing, Customer Service
*Work with internal teams to setup outside vendors with style collaborations from production to web



Assistant Event Manager with a national 5k Fun Run, The ROC Race. Assist the Event Manager and Executive Team in operations, logistics and production of our events nation-wide. Handle pre-event, event and post-event responsibilities to help ensure we have a smooth and exciting event in each market. Handle equipment rentals, budgets, travel arrangements, insurance requirements, other event rentals, staff management onsite, volunteer coordination onsite, etc. In the first year of the National tour, ROC Race went to 8 different cities. In 2014, ROC Race will visit more than 15 cities with an average of 9,000 participants in each market. Each market, ROC Race recruits 400+ volunteers to assist with Packet Pick-Up and Event Day activities.

Assistant Event Manager/Onsite Staff Support

Assistant Event Manager for ROC Race National Tour (May '14 - Current)

Volunteer Coordinator & Marketing outreach for ROC Race National Tour 2013-2014. (May '13 - Feb '14)

Managed race operations, production and Volunteer program for San Diego ROC Race 2013. Roughly 13,000 participants and 600 volunteers in attendance.

Event Operations and Production Lead at VAVi's 2013 49ER's Super Bowl Viewing Party. 1500 ppl in attendance. 

Event Operations and Production Lead for VAVi's New Year's Eve Beach Party 2013 at the Catamaran Resort & Spa in San Diego. 2100 ppl in attendance. 

Event Operations and Production Lead at VAVi's Halloween Party 2012. 1000 ppl in attendance. 

Managed race operations, production and Volunteer program for Del Mar Mud Run 2012 and Electric Run Orange County and San Diego locations. Roughly 10,000 in attendance at each event.

Developed, managed and executed Marketing tactics for VAVi at the Del Mar Mud Run 2012

Activated major sponsorships for Miller Lite, iTan, Absolut Vodka, Jack in the Box, Southern Comfort, ZICO Coconut Water, and 5 Hour Energy

Actively participated in brainstorming sessions in order to develop new and innovative projects with goals of contract new sponsors, increase sales and continue to push the company in the right direction.

Achieved 106% forecasted sales goals for VAVi's Sports Department during 2012

Contributed to the weekly VAVi Newsletter: Newsletter statistics and tracking traffic, creating unique newsletter content

Sports and Event Marketing/Promotions/Operations

Fine-dining, fast paced restaurant

Extensive knowledge of French cuisine

Maintained a thorough understanding of all menu items and was able to answer questions regarding food and drink items and their preparation

Server

- Assistant to the Vice President of Operations and Strategy  
- Responsible of Payroll for the company 
- Responsible for the upkeep, cleanliness, and organization of the office 
- Booked travel arrangements and reservations 
- Helped create a new Facebook business page, helped generate 100+ new leads 
- Assisted operations with several events including 2012 London Olympics, 2011 Pan American Games, 2011 FINA World Championship – Itineraries, goody bags, FAQ docs, etc

Sports Management Intern

Emily Van de Wall is an Ecommerce Support & Customer Service at Stokehouse Unlimited | Vissla, D'Blanc & Amuse Society in Dana Point, CA.

Emily Van de Wall

Emily Van de Wall

Emily Van de Wall

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