Emily Kucera

Provided exemplary support and software training to CampMinder’s 950+ clients, helping to manage and protect data while meeting camps’ business goals. Delivered timely, comprehensive, and empathetic solutions for customers via complex troubleshooting and collaborative team thinking. Initiated company fundraising efforts, raising $1,200+ for Boulder Voices for Children, in addition to finding niche opportunities that partnered CampMinder’s mission with similar nonprofits within the community. Nominated as a mentor to new team hires, responsible for teaching system knowledge and internal departmental processes, integral to sustaining company’s "world class” net promoter score (NPS) of 71. Excelled at navigating and de-escalating difficult conversations, ending all communications with a smile. Identified gaps and improved team workflows and procedures by proactively recognizing volume-reducing efficiencies, documenting and comprehensively training internal team(s) as needed. Served as voice of the support team across internal product and development meetings, driving product enhancements that strengthened the customer experience.

Facilitated Chipotle’s community engagement endeavors, including in-kind donations and the execution of 50,000+ fundraisers in 2018, resulting in $14M+ donated back to local communities. Owned holistic fundraising program for all 2,500+ restaurant locations by vetting local partners, ensuring partners obtained all information and social media/marketing assets upon approval, reviewing tax documentation, and answering all general inquiries and collected proceeds questions. Appointed specialist for all regional fundraisers allocated for national nonprofits and natural disaster relief efforts, responsible for scheduling, communicating needs and procedures to all participating locations, and sending donation results to all partners and third-party agencies following the event. Collaborated with third-party developers to discover efficiencies in both the internal CRM tool and the external facing partner experience.

Post Firespring’s Certified B Corporation recognition, facilitated community outreach by playing matchmaker between the team’s 250+ members and volunteer opportunities/nonprofits within the Lincoln community. Administered and audited volunteering efforts, responsible for guiding new team members on community outreach policies and tracking software during company new hire on-boarding process. Served as chief face and voice for organization, liaising directly with all incoming clients, nonprofits, and applicants through in-person meetings and inquiries via phone and email. When hiring new team members, met with applicable managers for a “Kick Off” meeting, i.e., refresher course on the hiring process, discussion of needs to fill the new role, and the discussion of compensation and benefits per position being filled. Tasked with writing the job descriptions for open positions and posting on both the internal website and applicable external job boards. Executed and attended numerous career fairs and community-centric conferences across Nebraskan universities and applicable organizations, strategically furthering the reach of Firespring’s voice and brand awareness. Created shadowing program for interested students and prospective new hires, creating the portal for sign-up and department selection, coordinating schedules with mentee team members, and curating professional “goodie-bags” following the event. Acted as Event Coordinator for the company’s rental space.

Face and voice of first communications for all incoming clients and prospective new hires, responding timely and providing excellent service and communication. Acted as Event Coordinator for the company’s rental space, from application to post event clean-up was the facility’s guru for all vendor requests, questions, and communications. Provided Salesforce data entry for all new SaaS client leads, ensuring sales funnel was consistently up-to-date with accurate information to convert leads into opportunities.