Emily Borey
Brand & Communications Designer · Cultura
San Diego, CA
In My Own Words
Product Designer in San Diego looking for opportunities in sporting good design.
Work Experience
Digital Product Designer
Cultura2018 – 2023
Developed bespoke websites for high-profile client projects, featuring detailed wayfinding information for new building projects, area highlights, ergonomics how-to videos, and comprehensive FAQs for their new space; enhanced user experience and engagement by 25%. Converted bid responses into interactive websites for a greater visual impact. Orchestrated targeted email marketing campaigns tailored to unique buyer personas; achieved a 20% increase in open rates and a 15% boost in click-through rates. Redesigned all static deliverables to match company branding and voice leading to a 15% increase in bid win rate. Using UX Research principles, created a new customer portal, providing an on-brand, and easy-to-use experience for internal and external users. This tool increased employee productivity by 50% leading to 50% faster responses and warranty issue resolution. Created all graphic design deliverables for all internal and external communication including event invitations, flyers, email marketing campaigns, social media accounts, trade show booths, and bid responses. Redesigned and maintained the company website using Ceros (responsive web design program) and WordPress. Introduced Figma as a prototyping tool for marketing and digital design.
Commercial Loan Servicer
Berkeley Point Capital2015 – 2018
Projected future escrow account payments and balances for 100% of new commercial loans. Main point of communication for over 1000 commercial borrowers and their master loan servicer. Worked within a remote team across timezones to facilitate a seamless client experience for hundreds of multi-million dollar commercial loans.
Compliance Specialist
HAPO Community Credit Union2008 – 2015
Researched federal and state laws applicable to the credit union. Wrote and updated over 200 processes and procedures to ensure compliance by the organization. Worked with the Marketing Department to ensure all advertising content had proper disclosures. Monitored over $100,000,000 in high-risk transactions and investigated all potential money laundering activity. Trained over 500 employees organization-wide on new and updated procedures to mitigate risk and avoid financial penalties from state and federal regulators quarterly. Department Lead for 3 Compliance Assistants reporting to the VP of Audit and Compliance.
Education
Bachelor of Arts in Product Design
NewSchool for Architecture and Design2017 – 2021
Dean’s List of Academic Excellence, 2017-2021 Outstanding Student Award: Product Design, 2021 NewSchool’s Product Design curriculum is a combination of the design of tangible and digital products and experiences.
Interests
Industries
Activity
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