Emanuel Rasp
Customer Service Ambassador · Spy Optic, Inc.,
Vista, CA
Work Experience
Customer Service Ambassador
Spy Optic, Inc.,2021 – Present
Use of Netsuite, Zoho, Salesforce, Product Demandware and various other programs to fulfill consumer and business orders, warranties, returns, exchanges, and handle customer service requests/inquires for three different brands. •Troubleshoot customer issues or web issues. Place orders on behalf of businesses and consumers, and provide support for online Drop-ship Programs. •Fraud Check maintenance for ecommerce orders, and running open order reports, and back-order support for ecommerce orders. •Check voicemails and answer incoming/place outgoing calls regarding warranty processes, product inquiries, order issues and general customer service support. •Process and distribute Return Authorizations and shipping labels along with communicating company return policies, and distributing replacement program codes/directions to consumers who fall outside of warranty guideline limits. •Communicate with and help various departments out with miscellaneous tasks and assist in special projects upon request
Delivery Driver / Cashier
NORTH COUNTY PIZZA INC2017 – 2020
• Customer Service • Complaint Resolution • Fulfilling Customer Orders • Time Management • Cash Handling & CC Fulfillments
Construction Laborer
JJ LEON CONSTRUCTION INC2017 – 2019
• Vacuum Excavation / Trenching • Traffic Control & Communication • Pipe Laying / Pipe Fitting • Keeping work area safe and clean • Various Manual Labor including lifting, digging, etc.,
Automotive Equipment Servicer / Technician & Attendant
RANGERLAND SYSTEMS INC2014 – 2017
• Customer Information Data Entry • Over the phone Reservation Scheduling • Vehicle Inspections & Preventative Maintenance • Vehicle Detailing • Inventory/Supply Management • Lot Maintenance & Safety,
Warehouse Clerk
HARRAH'S RESORT SOUTHERN CALIFORNIA2012 – 2013
• Shipping and Receiving • Stocking of inventory • Use of forklifts and pallet jacks to complete orders • Communicate effectively with several other employees and customers • Keeping work area clean
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