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Sales Operations Specialist

Logistics, Shipping & Operations

Multi-industry sales operations professional. Experienced in collaborating cross-functionally between multiple departments. Business level fluency in English and Spanish. 

-Identify and eliminate process bottlenecks and inconsistencies.
-Drive continuous improvement. (kaizen)
-Create and maintain documentation on standard operating procedures.
-Build and help to standardize business reporting for strategic analysis and internal business review.
-Onboard new Microsoft Dynamics Great Plains (GP) users.
-Conduct data integrity audits in Microsoft Dynamics Great Plains, which included a one-off integral review of several key fields for ~2,400 accounts.
-Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.
-Played a major role in King's return process restructure, reducing the overall steps by 64%. Followed by crafting KPIs and general reporting that added oversight and sustainability.

-Act as the primary point of contact for client escalations on an Enterprise book of business with net sales of $32.5M (CY2019).
-Provide internal operational oversight into client Key Performance Indicators (KPIs), as well as coordinate resources to ensure we meet and exceed expectations.
-Manage client run rate inventory and coordinate with the sales team and client to assure risk mitigation around aging inventory.
-Maintain Zones online purchasing portal and standard items ordered by each account.

Client Success Manager

-Managed the overall account relationship including customer retention, customer satisfaction, and revenue growth within the international client base, Enterprise and Local, with a focus on the LATAM (Latin American) region. 
-Accounted for developing and executing account contracts for a book of business, while ensuring they met their brand strategy. 
-Analyzed operational inefficiencies in relation to customer objectives to increase margin growth within the account base.
-Spearheaded special projects and ensured that each internal department had a clear understanding of their role, client deliverables, and timeframes.
-Maintained CRM (Customer Relationship Management) account information including account history, key contacts, contract status, and growth opportunity.
-Collaborated with Billing and Collection teams to manage accounts receivable balances.

Client Coordinator - International

-Facilitated all interactions with the vendor base, including: identifying and signing up new vendors, creating items in the catalog, negotiating terms, managing promotional activities, resolving operational issues, and identifying competition and external trends for the Tools & Garden category.

Associate Vendor Manager

-Coordinated HVAC (Heating, Ventilation, and Air Conditioning) and refrigeration service (service requests, approved repairs, preventive maintenance) with technicians and project managers while meeting the customer's standards.
-Diligently billed completed service work while maintaining profitability.
-Successfully rolled out a new mid-to-large sized National Accounts customer.

National Accounts Service Coordinator

-Reengineered numerous business processes to optimize utilization of resources, including Billabong's returns strategy.
-Extracted and performed analysis of case management data, identifying market trends, negative on-hand inventory, daily account audits, and daily production records.
-Amended retail pricing errors through markdowns and markups in AS/400.
-Efficiently resolved daily inventory discrepancies.
-Skillfully executed sales audits by correcting daily POS polling and sales errors for monthly sales reconciliation.
-Trained and mentored new hires in the software programs of AS/400 and QlikView.
-Managed Lynden manifests to ensure cost efficiency.
-Launched and coordinated initial new store opening shipments.
-Allocated and released product to attain balanced stock and optimal sales performance.
-Created and actively maintained the basic stock models for automatic replenishment.
-Facilitated the fulfillment and allocation of customer special orders.

Corporate Retail Operations Associate

Elvis Ochoa is a Sales Operations Specialist at King Electrical Mfg. Co. in Renton, WA.

Elvis Ochoa

Elvis Ochoa

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