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Client Services Representative

Service and Hospitality

10 years of experience in the entertainment and technology industry in both a software and business development capacity. Experience  working for large companies Ticketmaster, Major League Baseball Advanced Media and a startup expansion ECHL franchise in the major market San Francisco, CA. Continually strive to expand the possibilities of buyer experiences through product development and partner integrations with organizations and entertainment venues. 

Expertise is in business development and product development for technology in the dramatically expanding live entertainment arena. Experience project managing product rollouts for mobile and desktop applications servicing millions online with a user friendly purchasing and self-service experience.  Extensive background in partner integrations having helped numerous partners expand their audience through our host sytem.


•	Serve as the principal contact with all of Major League Baseball Advanced Media and Tickets.com (TDC) departments regarding Oakland Athletics ticketing software and box office hardware. 
•	Acts as liaison between all departments and Oakland Athletics to process information efficiently and effectively.
•	Interfaces with product development, application analysts, operations, settlement, fulfillment, customer service and marketing teams for all home games both regular and spring training to coordinate schedules, ticket sales planning, event creation and event settlements.
•	Develop a strong skill set for assessing partnership potential and implementing new partners utilizing our API’s.  
•	Provide input on technology enhancement and marketing efforts, including self service products and content management
•	Hosts regular meetings and conference calls with TDC and Oakland Athletics departments to ensure optimal performance and results and ensures company wide strategies are adhered to.

•	Acted as liaison between TicketWeb, promoters and venues to utilize features of T4 platform
•	Coordinate demo’s and training for all clients on BETA T4 platform, provide input on marketing and sales efforts of various campaigns
•	Negotiated and fulfilled complex contract agreements with a wide range of partners resulting in over 250K tickets sold online.
o	Partnerships include: Harlem Globetrotters, SoundSet Music Festival, Van’s Warped Tour
•	Facilitated integration of partner websites to steamline  event creation across all platforms


•	Oversaw the day-to-day operations of  sales, service and operation departments 
•	Assisted with the development, coordination, implementation and administration of specific plans, programs and policies  for overseen departments.
•	Hosted regular meetings and conference calls with venue staff and vendors to ensure optimal performance and results for each event
•	Conducted extensive monthly financial reports and event reconciliations for league and office executive team


Director, Operations

•	Responsible for sourcing, pitching and securing sales by building relationships with local established businesses and individuals
•	Worked with venue promoters to construct and sell custom packages for all Honda Center events
•	Oversaw setup and game night sales tables to increase sales revenue


Account Executive

•	Responsible for sourcing, pitching and securing sales by building relationships with local established businesses and individuals
•	Experienced in C Level presentation, inside sales, outside sales, trade shows, marketing
•	Created customized packages for 2010 MLB All Star Game in Anaheim


Dustin Parker is a Client Services Representative at Tickets.com/Major League Baseball Advanced Media in San Francisco, CA.

Dustin Parker

Dustin Parker

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California State University, Long Beach